Compare Bold360, SnapEngage, LiveChat, and Pure Chat

 
Starter
Request a Quote Annual concurrent licenses
Essentials
From $16 per user / per month
Starter
$16 per seat / month
Free
100% Free
 
Plus
Request a Quote Annual concurrent licenses
Professional
From $26 per user / per month
Team
$33 per seat / month
Pro
$99/mo (paid monthly)
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 123 reviews)
9.2
(Based on 499 reviews)
9.0
(Based on 149 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.3
(Based on 125 reviews)
9.4
(Based on 498 reviews)
9.4
(Based on 150 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.0
(Based on 79 reviews)
9.2
(Based on 207 reviews)
9.4
(Based on 63 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.0
(Based on 78 reviews)
9.2
(Based on 207 reviews)
9.1
(Based on 61 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.2
(Based on 114 reviews)
9.2
(Based on 460 reviews)
9.1
(Based on 135 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
9.2
(Based on 200 reviews)
9.4
(Based on 59 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.7
(Based on 123 reviews)
8.5
(Based on 497 reviews)
9.0
(Based on 152 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
42.9%
48.1%
61.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.6%
35.6%
28.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
9.5%
16.3%
10.6%
 
Telecommunications
35.3%
Information Technology and Services
14.5%
Computer Software
9.3%
Higher Education
6.3%
 
Sporting Goods
11.8%
Computer Software
14.5%
Information Technology and Services
8.5%
Financial Services
6.3%
 
Insurance
11.8%
Financial Services
5.3%
Internet
5.1%
Computer Software
5.8%
 
Accounting
11.8%
Telecommunications
4.6%
Retail
5.0%
Retail
4.7%
 
Retail
5.9%
Insurance
4.6%
Telecommunications
3.5%
Information Technology and Services
4.7%
 
Other
23.5%
Other
56.6%
Other
68.6%
Other
72.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Kirk C.
User in Computer Software

It's not easy to see if a chat has been transferred correctly.

Rohit K.
Executive Sponsor in Computer Networking

- Very less reliable - Quite often chat client fail to login/connect, results in loss of connection with customer - No statistic or warning for chat not available info to take corrective action

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
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Kate from G2 Crowd

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