Compare Bold360, SnapEngage, LiveChat, and Zendesk Chat

 
Starter
Request a Quote Annual concurrent licenses
Essentials
From $16 per user / per month
Starter
$16 per seat / month
LITE
Free
 
Plus
Request a Quote Annual concurrent licenses
Professional
From $26 per user / per month
Team
$33 per seat / month
BASIC
$11.20 per agent/mo. ( billed annually)
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
ADVANCED
$20 per agent/mo. (billed annually)
 
Enterprise
$149 per seat / month
PREMIUM
$44 per agent/mo (billed annually)
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 123 reviews)
9.2
(Based on 499 reviews)
8.9
(Based on 260 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.3
(Based on 125 reviews)
9.4
(Based on 498 reviews)
8.9
(Based on 263 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.0
(Based on 79 reviews)
9.2
(Based on 207 reviews)
8.6
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.0
(Based on 78 reviews)
9.2
(Based on 207 reviews)
8.5
(Based on 103 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.2
(Based on 114 reviews)
9.2
(Based on 460 reviews)
8.5
(Based on 227 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
9.2
(Based on 200 reviews)
8.6
(Based on 98 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.7
(Based on 123 reviews)
8.5
(Based on 497 reviews)
8.7
(Based on 260 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
42.9%
48.1%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.6%
35.6%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
9.5%
16.3%
10.9%
 
Telecommunications
35.3%
Information Technology and Services
14.5%
Computer Software
9.3%
Computer Software
15.9%
 
Sporting Goods
11.8%
Computer Software
14.5%
Information Technology and Services
8.5%
Information Technology and Services
8.4%
 
Insurance
11.8%
Financial Services
5.3%
Internet
5.1%
Internet
8.2%
 
Accounting
11.8%
Telecommunications
4.6%
Retail
5.0%
Consumer Services
6.5%
 
Retail
5.9%
Insurance
4.6%
Telecommunications
3.5%
Telecommunications
5.0%
 
Other
23.5%
Other
56.6%
Other
68.6%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Stephen M.
Administrator in Internet

Easy to use interface for configuring the chat widget, very easy to set up and add agents. All functions are easy to understand and configure.

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Kirk C.
User in Computer Software

It's not easy to see if a chat has been transferred correctly.

Alex K.
User in Computer Software

Templates could be easier to customize and use

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
Ask Bold360 a QuestionContact Bold360Ask SnapEngage a QuestionContact SnapEngageRequest More InformationRequest More Information
Kate from G2 Crowd

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