Want to see who topped the 2019 Best Software Awards?

Compare Bold360, SnapEngage, and LiveEngage

 
Starter
Request a Quote Annual concurrent licenses
Essentials
From $16 per user / per month
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Plus
Request a Quote Annual concurrent licenses
Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 122 reviews)
8.1
(Based on 46 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.3
(Based on 124 reviews)
7.9
(Based on 46 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.0
(Based on 79 reviews)
7.0
(Based on 33 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.0
(Based on 78 reviews)
7.3
(Based on 31 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.2
(Based on 113 reviews)
7.4
(Based on 44 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
7.2
(Based on 33 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.7
(Based on 122 reviews)
7.0
(Based on 45 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
43.2%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
9.6%
29.8%
 
Telecommunications
35.3%
Information Technology and Services
14.6%
Telecommunications
12.3%
 
Sporting Goods
11.8%
Computer Software
14.6%
Computer Software
8.8%
 
Insurance
11.8%
Financial Services
5.3%
Philanthropy
7.0%
 
Accounting
11.8%
Telecommunications
4.6%
Outsourcing/Offshoring
7.0%
 
Retail
5.9%
Insurance
4.6%
Consumer Goods
7.0%
 
Other
23.5%
Other
56.3%
Other
57.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Jonathan ( Jon ) R.
Administrator in Information Technology and Services

I have used Live person for over 10 years! very easy to set up and use.

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Information Technology and Services

Finding a particular recorded session later on is tedious. You need to add a way to easily search recordings in a better UI (similar to what Administrators see).

G2 Crowd User in Information Services

They decided, without warning, to end of life the version that we were on. Granted there old platform was somewhat limited in terms of functionality. They told us two months before the EOL date. We had built an integration in our CRM so the short notice...

 
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Kate from G2 Crowd

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