Compare Bold360, SnapEngage, and Olark

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essentials
From $16
per user / per month
Olark Live Chat
$17
per month
 
Plus
Request a Quote
Annual concurrent licenses
Professional
From $26
per user / per month
 
Enterprise
From $40
per user / per month
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.7
8.9
Ease of Use
Ease of Use
6.0
9.2
9.2
Ease of Setup
Ease of Setup
6.7
8.9
9.0
Ease of Admin
Ease of Admin
5.8
8.8
8.9
Quality of Support
Quality of Support
6.5
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
9.1
Product Direction (% positive)
Product Direction (% positive)
4.2
8.6
8.1
Meets Requirements
Bold360
6.9
SnapEngage
8.7
Olark
8.9
Ease of Use
Bold360
6.0
SnapEngage
9.2
Olark
9.2
Ease of Setup
Bold360
6.7
SnapEngage
8.9
Olark
9.0
Ease of Admin
Bold360
5.8
SnapEngage
8.8
Olark
8.9
Quality of Support
Bold360
6.5
SnapEngage
9.1
Olark
8.8
Ease of Doing Business With
Bold360
6.7
SnapEngage
9.4
Olark
9.1
Product Direction (% positive)
Bold360
4.2
SnapEngage
8.6
Olark
8.1

Features

Communication
Pop-up Chat
Bold360
Not enough data available
SnapEngage
9.0
Olark
9.2
Notifications
Bold360
Not enough data available
SnapEngage
8.3
Olark
8.6
Targeted Emails
Bold360
Not enough data available
SnapEngage
7.5
Olark
7.8
In-App Messaging
Bold360
Not enough data available
SnapEngage
7.9
Olark
Not enough data available
Internal Use
Customization
Bold360
Not enough data available
SnapEngage
8.1
Olark
7.4
Conversation Archiving
Bold360
Not enough data available
SnapEngage
8.1
Olark
8.8
Lead Development
Bold360
Not enough data available
SnapEngage
8.2
Olark
8.0
Knowledge Base
Bold360
Not enough data available
SnapEngage
8.3
Olark
Not enough data available
Team Inbox
Bold360
Not enough data available
SnapEngage
7.4
Olark
Not enough data available
Customer Profiles
Bold360
Not enough data available
SnapEngage
7.6
Olark
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
42.9%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
47.6%
46.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
9.5%
5.2%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Olark
Small-Business
48.2%
Mid-Market
46.6%
Enterprise
5.2%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.5%
Computer Software
22.8%
 
Sporting Goods
11.1%
Computer Software
14.5%
Internet
13.1%
 
Insurance
11.1%
Financial Services
5.3%
Retail
5.9%
 
Accounting
11.1%
Telecommunications
4.6%
Education Management
4.6%
 
Retail
5.6%
Insurance
4.6%
Marketing and Advertising
3.4%
 
Other
27.8%
Other
56.6%
Other
50.2%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Olark
Computer Software
22.8%
Internet
13.1%
Retail
5.9%
Education Management
4.6%
Marketing and Advertising
3.4%
Other
50.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

SnapEngage
Most Helpful Favorable Review
Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
David D.
User

The only info you're given for a prospect is where they're chatting from, it's also not designed specifically to generate sales, which is my job

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
SnapEngage
No downloads provided
Olark
No downloads provided
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