Want to see who topped the 2019 Best Software Awards?

Compare Bold360, SnapEngage, and Olark

 
Starter
Request a Quote Annual concurrent licenses
Essentials
From $16 per user / per month
Olark Live Chat
$17 per month
 
Plus
Request a Quote Annual concurrent licenses
Professional
From $26 per user / per month
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 122 reviews)
9.0
(Based on 178 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.3
(Based on 124 reviews)
9.3
(Based on 180 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.0
(Based on 79 reviews)
9.1
(Based on 93 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.0
(Based on 78 reviews)
9.0
(Based on 94 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.2
(Based on 113 reviews)
8.9
(Based on 146 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
9.2
(Based on 86 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.7
(Based on 122 reviews)
8.3
(Based on 181 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
43.2%
47.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.2%
47.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
9.6%
5.4%
 
Telecommunications
35.3%
Information Technology and Services
14.6%
Computer Software
22.5%
 
Sporting Goods
11.8%
Computer Software
14.6%
Internet
13.4%
 
Insurance
11.8%
Financial Services
5.3%
Retail
6.1%
 
Accounting
11.8%
Telecommunications
4.6%
Education Management
4.8%
 
Retail
5.9%
Insurance
4.6%
Marketing and Advertising
3.5%
 
Other
23.5%
Other
56.3%
Other
49.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
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Kate from G2 Crowd

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