Want to see who topped the 2019 Best Software Awards?

Compare Bold360, SnapEngage, and Pure Chat

 
Starter
Request a Quote Annual concurrent licenses
Essentials
From $16 per user / per month
Free
100% Free
 
Plus
Request a Quote Annual concurrent licenses
Professional
From $26 per user / per month
Pro
$99/mo (paid monthly)
 
Enterprise
From $40 per user / per month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 122 reviews)
8.9
(Based on 144 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.3
(Based on 124 reviews)
9.4
(Based on 145 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.0
(Based on 79 reviews)
9.4
(Based on 61 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.0
(Based on 78 reviews)
9.2
(Based on 59 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.2
(Based on 113 reviews)
9.2
(Based on 131 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
9.4
(Based on 57 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.7
(Based on 122 reviews)
9.0
(Based on 147 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
43.2%
61.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.2%
27.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
9.6%
10.9%
 
Telecommunications
35.3%
Information Technology and Services
14.6%
Financial Services
6.5%
 
Sporting Goods
11.8%
Computer Software
14.6%
Higher Education
5.9%
 
Insurance
11.8%
Financial Services
5.3%
Computer Software
5.9%
 
Accounting
11.8%
Telecommunications
4.6%
Information Technology and Services
4.8%
 
Retail
5.9%
Insurance
4.6%
Telecommunications
4.3%
 
Other
23.5%
Other
56.3%
Other
72.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Rohit K.
Executive Sponsor in Computer Networking

- Very less reliable - Quite often chat client fail to login/connect, results in loss of connection with customer - No statistic or warning for chat not available info to take corrective action

 
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Kate from G2 Crowd

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