Compare Bold360 vs Solvvy

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comparison of Bold360 vs. Solvvy
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Solvvy rates 4.8/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Bold360
Solvvy
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Bold360
Bold360
2.3
Based on 12 reviews
Solvvy
Solvvy
4.8
Based on 19 reviews
Optimized for quick response
 
Starter
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.9
(Based on 19 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.4
(Based on 19 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.1
(Based on 18 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
9.3
(Based on 19 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.5
(Based on 19 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.7
(Based on 19 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
10.0
(Based on 19 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
83.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
0.0%
 
Telecommunications
35.7%
Internet
33.3%
 
Insurance
14.3%
Computer Software
23.3%
 
Sporting Goods
14.3%
Retail
16.7%
 
Information Technology and Services
7.1%
Consumer Electronics
6.7%
 
Marketing and Advertising
7.1%
Computer Networking
6.7%
 
Other
21.4%
Other
13.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Jeffrey C.
Administrator

Solvvy was extremely simple to implement and came with the immediate results that showed a real impact. To date, we have seen on average a 45% self-service rate month-over-month.

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

 
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Kate from G2 Crowd

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