Compare Bold360 vs Solvvy
See this
comparison of Bold360 vs. Solvvy
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
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Annual concurrent licenses
 
Plus
Request a Quote
Annual concurrent licenses
 
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.8
Ease of Use
Ease of Use
6.0
9.3
Ease of Setup
Ease of Setup
6.7
8.9
Ease of Admin
Ease of Admin
5.8
9.2
Quality of Support
Quality of Support
6.5
9.4
Ease of Doing Business With
Ease of Doing Business With
6.7
9.7
Product Direction (% positive)
Product Direction (% positive)
4.2
10.0
Meets Requirements
Bold360
6.9
Solvvy
8.8
Ease of Use
Bold360
6.0
Solvvy
9.3
Ease of Setup
Bold360
6.7
Solvvy
8.9
Ease of Admin
Bold360
5.8
Solvvy
9.2
Quality of Support
Bold360
6.5
Solvvy
9.4
Ease of Doing Business With
Bold360
6.7
Solvvy
9.7
Product Direction (% positive)
Bold360
4.2
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Solvvy
Not enough data available
Searchable Articles
Bold360
Not enough data available
Solvvy
9.7
Community Forums
Bold360
Not enough data available
Solvvy
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
Solvvy
8.6
Interaction
Web Portals
Bold360
Not enough data available
Solvvy
9.4
Forum to Reponse
Bold360
Not enough data available
Solvvy
Not enough data available
Tickets and Tagging
Bold360
Not enough data available
Solvvy
9.0
Live Chat
Bold360
Not enough data available
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
15.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
84.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
0%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%

Reviewers' Industry

 
Telecommunications
33.3%
Internet
31.3%
 
Sporting Goods
11.1%
Computer Software
28.1%
 
Insurance
11.1%
Retail
15.6%
 
Accounting
11.1%
Consumer Electronics
6.3%
 
Retail
5.6%
Computer Networking
6.3%
 
Other
27.8%
Other
12.5%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

Solvvy
Most Helpful Favorable Review
Yael M.
Administrator in Internet

The AI for Customer Support market is really crowded, but Solvvy stands out for being so communicative, responsive, and friendly. Their Customer Success team works quickly and thoroughly to help us get what we need out of Solvvy. They also provide us a...

Screenshots

 
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Videos

 No videos provided
Bold360
No videos provided
Solvvy
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