Compare Bold360, Solvvy, and Intercom

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Bold360
Solvvy
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Intercom
Optimized for quick response
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Bold360
Bold360
2.7
Based on 14 reviews
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Solvvy
Solvvy
4.8
Based on 20 reviews
Optimized for quick response
remove product
Intercom
Intercom
4.3
Based on 690 reviews
Optimized for quick response
 
Starter
Request a Quote Annual concurrent licenses
Engage
$53 starting from
 
Plus
Request a Quote Annual concurrent licenses
Respond
$53 starting from
 
Educate
$49 monthly flat rate
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
9.0
(Based on 20 reviews)
8.7
(Based on 629 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.3
(Based on 20 reviews)
8.8
(Based on 634 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.1
(Based on 19 reviews)
8.5
(Based on 282 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.3
(Based on 20 reviews)
8.8
(Based on 297 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.5
(Based on 20 reviews)
8.7
(Based on 594 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 20 reviews)
8.9
(Based on 286 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
10.0
(Based on 20 reviews)
8.7
(Based on 626 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
15.8%
69.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
84.2%
26.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0.0%
4.1%
 
Telecommunications
35.3%
Internet
31.3%
Computer Software
24.7%
 
Sporting Goods
11.8%
Computer Software
28.1%
Internet
16.8%
 
Insurance
11.8%
Retail
15.6%
Information Technology and Services
15.2%
 
Accounting
11.8%
Consumer Electronics
6.3%
Marketing and Advertising
6.9%
 
Retail
5.9%
Computer Networking
6.3%
Education Management
2.0%
 
Other
23.5%
Other
12.5%
Other
34.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

James S.
Administrator

The widget is so streamlined that the Customer isn't disappointed when the first step is Self Help. Then its an easy click to get to a representative!

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
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Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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Kate from G2 Crowd

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