Compare Bold360, Solvvy, Intercom, and Drift

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Engage
$53
starting from
Free
$0
/month
 
Plus
Request a Quote
Annual concurrent licenses
Respond
$53
starting from
Standard
$50
/month
 
Educate
$49
monthly flat rate
Pro
$500
/month
 
Company
$1,500
/month
 
Enterprise
$5,000
/month
 
Free Trial
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Solvvy
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Drift
Free
$0 /month
Standard
$50/month
Pro
$500/month
Company
$1,500/month
Enterprise
$5,000/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.8
8.6
8.9
Ease of Use
Ease of Use
6.0
9.3
8.7
8.9
Ease of Setup
Ease of Setup
6.7
8.9
8.3
8.7
Ease of Admin
Ease of Admin
5.8
9.2
8.7
8.7
Quality of Support
Quality of Support
6.5
9.4
8.5
9.2
Ease of Doing Business With
Ease of Doing Business With
6.7
9.7
8.8
9.0
Product Direction (% positive)
Product Direction (% positive)
4.2
10.0
8.5
9.0
Meets Requirements
Bold360
6.9
Solvvy
8.8
Intercom
8.6
Drift
8.9
Ease of Use
Bold360
6.0
Solvvy
9.3
Intercom
8.7
Drift
8.9
Ease of Setup
Bold360
6.7
Solvvy
8.9
Intercom
8.3
Drift
8.7
Ease of Admin
Bold360
5.8
Solvvy
9.2
Intercom
8.7
Drift
8.7
Quality of Support
Bold360
6.5
Solvvy
9.4
Intercom
8.5
Drift
9.2
Ease of Doing Business With
Bold360
6.7
Solvvy
9.7
Intercom
8.8
Drift
9.0
Product Direction (% positive)
Bold360
4.2
Solvvy
10.0
Intercom
8.5
Drift
9.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
15.8%
69.1%
58.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
84.2%
26.9%
38.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
0%
4.0%
4.0%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Intercom
Small-Business
69.1%
Mid-Market
26.9%
Enterprise
4.0%
Drift
Small-Business
58.0%
Mid-Market
38.0%
Enterprise
4.0%

Reviewers' Industry

 
Telecommunications
33.3%
Internet
31.3%
Computer Software
24.7%
Computer Software
25.1%
 
Sporting Goods
11.1%
Computer Software
28.1%
Internet
16.9%
Information Technology and Services
16.1%
 
Insurance
11.1%
Retail
15.6%
Information Technology and Services
15.2%
Marketing and Advertising
12.6%
 
Accounting
11.1%
Consumer Electronics
6.3%
Marketing and Advertising
6.9%
Internet
5.8%
 
Retail
5.6%
Computer Networking
6.3%
Education Management
2.0%
Education Management
2.9%
 
Other
27.8%
Other
12.5%
Other
34.3%
Other
37.4%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Intercom
Computer Software
24.7%
Internet
16.9%
Information Technology and Services
15.2%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.3%
Drift
Computer Software
25.1%
Information Technology and Services
16.1%
Marketing and Advertising
12.6%
Internet
5.8%
Education Management
2.9%
Other
37.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Alyssa O.
Administrator in Music

I began a contract with Drift back in May. What the system does is really incredible - IF they spend time to help you implement it. From the beginning, I had to be proactive in asking for their team's support over and over again (they'd rather send you to...

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Solvvy
Most Helpful Favorable Review
G2 Crowd User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Delano M.
Administrator in Internet

I would like to see more in depth analytics on deflections and the ability to manage some aspects of our account without having to contact the company to make changes.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Drift
Most Helpful Favorable Review
Justin M.
User in Internet

There's been a lot to like so far. The product is extremely intuitive to use and has allowed every member of our company to interact with users with ease. Pushing notifications to Slack has allowed the entire team to see what's going on with our users, and...

Most Helpful Critical Review
Alyssa O.
Administrator in Music

I began a contract with Drift back in May. What the system does is really incredible - IF they spend time to help you implement it. From the beginning, I had to be proactive in asking for their team's support over and over again (they'd rather send you to...

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Bold360
No videos provided
Solvvy
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Drift
Ask Bold360 a QuestionContact Bold360Ask Solvvy a QuestionContact SolvvyAsk Intercom a QuestionContact IntercomAsk Drift a QuestionContact Drift