Compare Bold360, Solvvy, Intercom, and Zendesk Chat

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Engage
$53
starting from
LITE
Free
 
Plus
Request a Quote
Annual concurrent licenses
Respond
$53
starting from
BASIC
$11.20
per agent/mo. ( billed annually)
 
Educate
$49
monthly flat rate
ADVANCED
$20
per agent/mo. (billed annually)
 
PREMIUM
$44
per agent/mo (billed annually)
 
Free Trial
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Solvvy
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zendesk Chat
LITE
Free
BASIC
$11.20per agent/mo. ( billed annually)
ADVANCED
$20per agent/mo. (billed annually)
PREMIUM
$44per agent/mo (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.7
8.8
8.6
8.8
Ease of Use
Ease of Use
5.6
9.3
8.7
8.8
Ease of Setup
Ease of Setup
6.7
8.9
8.3
8.5
Ease of Admin
Ease of Admin
5.8
9.2
8.7
8.3
Quality of Support
Quality of Support
6.1
9.4
8.5
8.4
Ease of Doing Business With
Ease of Doing Business With
6.7
9.7
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
3.7
10.0
8.5
8.6
Meets Requirements
Bold360
6.7
Solvvy
8.8
Intercom
8.6
Zendesk Chat
8.8
Ease of Use
Bold360
5.6
Solvvy
9.3
Intercom
8.7
Zendesk Chat
8.8
Ease of Setup
Bold360
6.7
Solvvy
8.9
Intercom
8.3
Zendesk Chat
8.5
Ease of Admin
Bold360
5.8
Solvvy
9.2
Intercom
8.7
Zendesk Chat
8.3
Quality of Support
Bold360
6.1
Solvvy
9.4
Intercom
8.5
Zendesk Chat
8.4
Ease of Doing Business With
Bold360
6.7
Solvvy
9.7
Intercom
8.8
Zendesk Chat
8.5
Product Direction (% positive)
Bold360
3.7
Solvvy
10.0
Intercom
8.5
Zendesk Chat
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
15.8%
69.0%
47.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
84.2%
26.9%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0%
4.1%
11.9%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Intercom
Small-Business
69.0%
Mid-Market
26.9%
Enterprise
4.1%
Zendesk Chat
Small-Business
47.3%
Mid-Market
40.8%
Enterprise
11.9%

Reviewers' Industry

 
Telecommunications
35.3%
Internet
31.3%
Computer Software
24.7%
Computer Software
15.5%
 
Sporting Goods
11.8%
Computer Software
28.1%
Internet
16.8%
Information Technology and Services
8.5%
 
Insurance
11.8%
Retail
15.6%
Information Technology and Services
15.2%
Internet
8.0%
 
Accounting
11.8%
Consumer Electronics
6.3%
Marketing and Advertising
6.9%
Consumer Services
6.3%
 
Retail
5.9%
Computer Networking
6.3%
Education Management
2.0%
Telecommunications
5.1%
 
Other
23.5%
Other
12.5%
Other
34.4%
Other
56.7%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Intercom
Computer Software
24.7%
Internet
16.8%
Information Technology and Services
15.2%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.4%
Zendesk Chat
Computer Software
15.5%
Information Technology and Services
8.5%
Internet
8.0%
Consumer Services
6.3%
Telecommunications
5.1%
Other
56.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 Crowd User in E-Learning

It is often very glitchy. We get disconnected often

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Solvvy
Most Helpful Favorable Review
Nicole G.
Administrator

Solvvy is impressively on point with suggesting articles and highlighting pieces of articles that may help our customers get their question answered with zero wait time. Solvvy gives us, the business insight into the questions that are coming through and...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zendesk Chat
Most Helpful Favorable Review
Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
G2 Crowd User in E-Learning

It is often very glitchy. We get disconnected often

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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
Bold360
No videos provided
Solvvy
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zendesk Chat
No videos provided
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