Compare Bold360, Solvvy, and Zendesk Support

 
Starter
Request a Quote Annual concurrent licenses
Essential
$5 /month
 
Plus
Request a Quote Annual concurrent licenses
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
9.0
(Based on 20 reviews)
8.8
(Based on 1,272 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.3
(Based on 20 reviews)
8.7
(Based on 1,276 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.1
(Based on 19 reviews)
8.3
(Based on 603 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.3
(Based on 20 reviews)
8.4
(Based on 626 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.5
(Based on 20 reviews)
8.5
(Based on 1,085 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 20 reviews)
8.6
(Based on 588 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
10.0
(Based on 20 reviews)
7.8
(Based on 1,264 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
15.8%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
84.2%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0.0%
16.3%
 
Telecommunications
35.3%
Internet
31.3%
Computer Software
18.1%
 
Sporting Goods
11.8%
Computer Software
28.1%
Information Technology and Services
15.1%
 
Insurance
11.8%
Retail
15.6%
Internet
10.6%
 
Accounting
11.8%
Consumer Electronics
6.3%
Marketing and Advertising
5.0%
 
Retail
5.9%
Computer Networking
6.3%
Telecommunications
3.3%
 
Other
23.5%
Other
12.5%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Computer Software

Solvvy is a tool that uses my existing help center content to serve answers to users, before a ticket is created. It gets answers to my users faster, and frees up my team to handle more involved and technical inquiries. Solvvy also gets smarter the more...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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