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Compare Bold360 vs TeamSupport

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comparison of Bold360 vs. TeamSupport
based on data from user reviews. Bold360 rates 2.5/5 stars with 13 reviews. TeamSupport rates 4.3/5 stars with 485 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Support Desk
$50 / agent / month billed annually
 
Plus
Request a Quote Annual concurrent licenses
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.7
(Based on 472 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.8
(Based on 473 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.8
(Based on 222 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.0
(Based on 428 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.3
(Based on 227 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
9.1
(Based on 474 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.2%
41.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
48.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.4%
10.3%
 
Telecommunications
40.0%
Computer Software
27.9%
 
Insurance
13.3%
Information Technology and Services
21.1%
 
Sporting Goods
13.3%
Internet
5.8%
 
Information Technology and Services
6.7%
Financial Services
4.5%
 
Marketing and Advertising
6.7%
Hospitality
3.8%
 
Other
20.0%
Other
36.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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