Compare Bold360 vs TeamSupport

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comparison of Bold360 vs. TeamSupport
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. TeamSupport rates 4.3/5 stars with 510 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Support Desk
$50 / agent / month billed annually
 
Plus
Request a Quote Annual concurrent licenses
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.7
(Based on 493 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.8
(Based on 494 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.5
(Based on 233 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.9
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.0
(Based on 448 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.3
(Based on 240 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
9.1
(Based on 493 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
11.3%
 
Telecommunications
35.3%
Computer Software
27.2%
 
Sporting Goods
11.8%
Information Technology and Services
20.7%
 
Insurance
11.8%
Internet
5.8%
 
Accounting
11.8%
Financial Services
4.5%
 
Retail
5.9%
Hospitality
3.6%
 
Other
23.5%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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