Compare Bold360 vs TeamSupport

See this comparison of Bold360 vs. TeamSupport based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. TeamSupport rates 4.4/5 stars with 470 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Support Desk
$50 / agent / month billed annually
 
Plus
Request a Quote Annual concurrent licenses
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.7
(Based on 458 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.8
(Based on 459 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.5
(Based on 217 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.8
(Based on 218 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.0
(Based on 415 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 223 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.2
(Based on 460 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
42.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
48.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
9.5%
 
Telecommunications
35.7%
Computer Software
28.1%
 
Insurance
14.3%
Information Technology and Services
22.0%
 
Sporting Goods
14.3%
Internet
6.1%
 
Information Technology and Services
7.1%
Financial Services
4.5%
 
Marketing and Advertising
7.1%
Hospitality
3.9%
 
Other
21.4%
Other
35.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

I like that i am able to chat and get work done at the same time.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

G2 Crowd User in Internet

Subscribe and follow features are not easy to use and cause issues with adoption and keeping all in the loop on tickets.

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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