Compare Bold360 vs TeamSupport

See this comparison of Bold360 vs. TeamSupport based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. TeamSupport rates 4.4/5 stars with 480 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Support Desk
$50 / agent / month billed annually
 
Plus
Request a Quote Annual concurrent licenses
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.7
(Based on 467 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.8
(Based on 468 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.8
(Based on 221 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.0
(Based on 423 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 226 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.1
(Based on 469 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
41.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
48.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
10.4%
 
Telecommunications
35.7%
Computer Software
27.9%
 
Insurance
14.3%
Information Technology and Services
21.4%
 
Sporting Goods
14.3%
Internet
5.9%
 
Information Technology and Services
7.1%
Financial Services
4.6%
 
Marketing and Advertising
7.1%
Hospitality
3.8%
 
Other
21.4%
Other
36.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Bold360 a QuestionContact Bold360
Kate from G2 Crowd

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