Compare Bold360, TeamSupport, and HappyFox

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Support Desk
$50
/ agent / month billed annually
Mighty
$29
per staff / month
 
Plus
Request a Quote
Annual concurrent licenses
Enterprise
$65
/ agent / month billed annually
Fantastic
$49
per staff / month
 
Private Cloud
Custom
Contact Us for Pricing
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.7
8.6
8.9
Ease of Use
Ease of Use
5.6
8.6
9.3
Ease of Setup
Ease of Setup
6.7
8.3
8.9
Ease of Admin
Ease of Admin
5.8
8.7
9.1
Quality of Support
Quality of Support
6.1
8.8
9.2
Ease of Doing Business With
Ease of Doing Business With
6.7
9.2
9.3
Product Direction (% positive)
Product Direction (% positive)
3.7
9.0
9.3
Meets Requirements
Bold360
6.7
TeamSupport
8.6
HappyFox
8.9
Ease of Use
Bold360
5.6
TeamSupport
8.6
HappyFox
9.3
Ease of Setup
Bold360
6.7
TeamSupport
8.3
HappyFox
8.9
Ease of Admin
Bold360
5.8
TeamSupport
8.7
HappyFox
9.1
Quality of Support
Bold360
6.1
TeamSupport
8.8
HappyFox
9.2
Ease of Doing Business With
Bold360
6.7
TeamSupport
9.2
HappyFox
9.3
Product Direction (% positive)
Bold360
3.7
TeamSupport
9.0
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
TeamSupport
8.2
HappyFox
8.5
Searchable Articles
Bold360
Not enough data available
TeamSupport
8.3
HappyFox
8.8
Community Forums
Bold360
Not enough data available
TeamSupport
7.9
HappyFox
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
TeamSupport
8.3
HappyFox
Not enough data available
Interaction
Web Portals
Bold360
Not enough data available
TeamSupport
8.7
HappyFox
7.2
Forum to Reponse
Bold360
Not enough data available
TeamSupport
8.4
HappyFox
8.1
Tickets and Tagging
Bold360
Not enough data available
TeamSupport
8.8
HappyFox
9.3
Live Chat
Bold360
Not enough data available
TeamSupport
8.4
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.1%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.6%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
11.3%
15.5%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Telecommunications
35.3%
Computer Software
27.2%
Information Technology and Services
14.1%
 
Sporting Goods
11.8%
Information Technology and Services
21.0%
Computer Software
12.2%
 
Insurance
11.8%
Internet
5.7%
Higher Education
6.4%
 
Accounting
11.8%
Financial Services
4.4%
Real Estate
3.8%
 
Retail
5.9%
Hospitality
3.6%
Education Management
3.8%
 
Other
23.5%
Other
38.1%
Other
59.6%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Marketing and Advertising

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jessica F.
User in Marketing and Advertising

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
Bold360
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided

Downloads

Bold360
No downloads provided
HappyFox
No downloads provided
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