Compare Bold360, TeamSupport, and Kayako

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Support Desk
$50
/ agent / month billed annually
Inbox
$15
/agent/month
 
Plus
Request a Quote
Annual concurrent licenses
Enterprise
$65
/ agent / month billed annually
Growth
$30
/agent/month
 
Private Cloud
Custom
Contact Us for Pricing
Scale
$60
/agent/month
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.7
8.6
8.1
Ease of Use
Ease of Use
5.6
8.6
8.4
Ease of Setup
Ease of Setup
6.7
8.3
8.0
Ease of Admin
Ease of Admin
5.8
8.7
8.1
Quality of Support
Quality of Support
6.1
8.8
8.2
Ease of Doing Business With
Ease of Doing Business With
6.7
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
3.7
9.0
7.1
Meets Requirements
Bold360
6.7
TeamSupport
8.6
Kayako
8.1
Ease of Use
Bold360
5.6
TeamSupport
8.6
Kayako
8.4
Ease of Setup
Bold360
6.7
TeamSupport
8.3
Kayako
8.0
Ease of Admin
Bold360
5.8
TeamSupport
8.7
Kayako
8.1
Quality of Support
Bold360
6.1
TeamSupport
8.8
Kayako
8.2
Ease of Doing Business With
Bold360
6.7
TeamSupport
9.2
Kayako
8.4
Product Direction (% positive)
Bold360
3.7
TeamSupport
9.0
Kayako
7.1

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
TeamSupport
8.2
Kayako
8.9
Searchable Articles
Bold360
Not enough data available
TeamSupport
8.3
Kayako
9.2
Community Forums
Bold360
Not enough data available
TeamSupport
7.9
Kayako
8.6
Interactive FAQs & Forums
Bold360
Not enough data available
TeamSupport
8.3
Kayako
8.5
Interaction
Web Portals
Bold360
Not enough data available
TeamSupport
8.7
Kayako
9.0
Forum to Reponse
Bold360
Not enough data available
TeamSupport
8.4
Kayako
8.0
Tickets and Tagging
Bold360
Not enough data available
TeamSupport
8.8
Kayako
9.3
Live Chat
Bold360
Not enough data available
TeamSupport
8.4
Kayako
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
41.1%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.6%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
11.3%
7.8%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%

Reviewers' Industry

 
Telecommunications
35.3%
Computer Software
27.2%
Information Technology and Services
23.6%
 
Sporting Goods
11.8%
Information Technology and Services
21.0%
Computer Software
17.3%
 
Insurance
11.8%
Internet
5.7%
Telecommunications
7.2%
 
Accounting
11.8%
Financial Services
4.4%
Internet
5.3%
 
Retail
5.9%
Hospitality
3.6%
Marketing and Advertising
3.8%
 
Other
23.5%
Other
38.1%
Other
42.8%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Bold360
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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