Compare Bold360 vs Teamwork Desk

See this comparison of Bold360 vs. Teamwork Desk based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Starter
$7 per agent, per month (billed annually)
 
Plus
Request a Quote Annual concurrent licenses
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.9
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.7
(Based on 28 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.8
(Based on 15 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.9
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.0
(Based on 25 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
(Based on 14 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.3
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
78.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
3.1%
 
Telecommunications
35.7%
Marketing and Advertising
25.0%
 
Insurance
14.3%
Information Technology and Services
20.5%
 
Sporting Goods
14.3%
Logistics and Supply Chain
6.8%
 
Information Technology and Services
7.1%
Computer Software
6.8%
 
Marketing and Advertising
7.1%
Internet
6.8%
 
Other
21.4%
Other
34.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Marketing and Advertising

Using Teamwork helps organize current, former, and future projects in one place. You are able to see, when deadlines may potentially clash, and future projects can be better organized. Also, using TW tools, you can see the status of each of the tasks. Also,...

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

 
Ask Bold360 a QuestionContact Bold360Ask Teamwork Desk a QuestionContact Teamwork Desk
Kate from G2 Crowd

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