Compare Bold360 vs Track-It!
See this
comparison of Bold360 vs. Track-It!
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. Track-It! rates 3.6/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
 
Plus
Request a Quote
Annual concurrent licenses
 
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Track-It!
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.7
7.7
Ease of Use
Ease of Use
5.6
7.8
Ease of Setup
Ease of Setup
6.7
7.3
Ease of Admin
Ease of Admin
5.8
7.8
Quality of Support
Quality of Support
6.1
7.7
Ease of Doing Business With
Ease of Doing Business With
6.7
7.9
Product Direction (% positive)
Product Direction (% positive)
3.7
5.6
Meets Requirements
Bold360
6.7
Track-It!
7.7
Ease of Use
Bold360
5.6
Track-It!
7.8
Ease of Setup
Bold360
6.7
Track-It!
7.3
Ease of Admin
Bold360
5.8
Track-It!
7.8
Quality of Support
Bold360
6.1
Track-It!
7.7
Ease of Doing Business With
Bold360
6.7
Track-It!
7.9
Product Direction (% positive)
Bold360
3.7
Track-It!
5.6

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Track-It!
7.1
Searchable Articles
Bold360
Not enough data available
Track-It!
6.7
Community Forums
Bold360
Not enough data available
Track-It!
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
Track-It!
Not enough data available
Interaction
Web Portals
Bold360
Not enough data available
Track-It!
7.6
Forum to Reponse
Bold360
Not enough data available
Track-It!
6.9
Tickets and Tagging
Bold360
Not enough data available
Track-It!
8.5
Live Chat
Bold360
Not enough data available
Track-It!
6.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
12.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
56.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
32.0%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%

Reviewers' Industry

 
Telecommunications
35.3%
Information Technology and Services
13.5%
 
Sporting Goods
11.8%
Hospital & Health Care
9.4%
 
Insurance
11.8%
Higher Education
7.3%
 
Accounting
11.8%
Utilities
5.2%
 
Retail
5.9%
Law Practice
5.2%
 
Other
23.5%
Other
59.4%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

Screenshots

 
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