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Compare Bold360 vs Track-It!

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comparison of Bold360 vs. Track-It!
based on data from user reviews. Bold360 rates 2.5/5 stars with 13 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.0
(Based on 66 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.2%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
56.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.4%
30.4%
 
Telecommunications
40.0%
Information Technology and Services
13.3%
 
Sporting Goods
13.3%
Hospital & Health Care
10.0%
 
Insurance
13.3%
Higher Education
6.7%
 
Retail
6.7%
Utilities
5.6%
 
Marketing and Advertising
6.7%
Law Practice
5.6%
 
Other
20.0%
Other
58.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

 
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Kate from G2 Crowd

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