Compare Bold360 vs Track-It!

See this comparison of Bold360 vs. Track-It! based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Track-It! rates 3.6/5 stars with 69 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
7.9
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.0
(Based on 65 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.0
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
7.9
(Based on 51 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.1
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
5.7
(Based on 64 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
13.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
55.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
30.9%
 
Telecommunications
35.7%
Information Technology and Services
13.5%
 
Insurance
14.3%
Hospital & Health Care
10.1%
 
Sporting Goods
14.3%
Utilities
5.6%
 
Information Technology and Services
7.1%
Higher Education
5.6%
 
Marketing and Advertising
7.1%
Law Practice
5.6%
 
Other
21.4%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Telecommunications

BoldChat is simple and effective product. I use it only a daily basis and it gets the job done for what I need it to.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

G2 Crowd User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

 
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Kate from G2 Crowd

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