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Compare Bold360 vs Track-It!

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comparison of Bold360 vs. Track-It!
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.0
(Based on 66 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.6
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
31.9%
 
Telecommunications
35.7%
Information Technology and Services
14.3%
 
Insurance
14.3%
Hospital & Health Care
9.9%
 
Sporting Goods
14.3%
Utilities
5.5%
 
Information Technology and Services
7.1%
Higher Education
5.5%
 
Marketing and Advertising
7.1%
Law Practice
5.5%
 
Other
21.4%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Sam B.
User in Government Relations

Everything from pulling reports and adding information is hard to do. The interface is hard to navigate and the connection the SQL database is tenuous at best.

 
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