Compare Bold360 vs UseResponse
See this
comparison of Bold360 vs. UseResponse
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Enterprise Package
$3000+
per solution
 
Plus
Request a Quote
Annual concurrent licenses
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
9.0
Ease of Use
Ease of Use
6.0
9.3
Ease of Setup
Ease of Setup
6.7
9.2
Ease of Admin
Ease of Admin
5.8
9.2
Quality of Support
Quality of Support
6.5
9.9
Ease of Doing Business With
Ease of Doing Business With
6.7
9.8
Product Direction (% positive)
Product Direction (% positive)
4.2
10.0
Meets Requirements
Bold360
6.9
UseResponse
9.0
Ease of Use
Bold360
6.0
UseResponse
9.3
Ease of Setup
Bold360
6.7
UseResponse
9.2
Ease of Admin
Bold360
5.8
UseResponse
9.2
Quality of Support
Bold360
6.5
UseResponse
9.9
Ease of Doing Business With
Bold360
6.7
UseResponse
9.8
Product Direction (% positive)
Bold360
4.2
UseResponse
10.0

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
UseResponse
Not enough data available
Searchable Articles
Bold360
Not enough data available
UseResponse
Not enough data available
Community Forums
Bold360
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
UseResponse
Not enough data available
Communication
Pop-up Chat
Bold360
Not enough data available
UseResponse
Not enough data available
Notifications
Bold360
Not enough data available
UseResponse
Not enough data available
Targeted Emails
Bold360
Not enough data available
UseResponse
Not enough data available
In-App Messaging
Bold360
Not enough data available
UseResponse
Not enough data available
Process
Mentions
Bold360
Not enough data available
UseResponse
Not enough data available
Tickets
Bold360
Not enough data available
UseResponse
Not enough data available
Macros
Bold360
Not enough data available
UseResponse
Not enough data available
Collaboration
Bold360
Not enough data available
UseResponse
Not enough data available
Interaction
Web Portals
Bold360
Not enough data available
UseResponse
Not enough data available
Forum to Reponse
Bold360
Not enough data available
UseResponse
Not enough data available
Tickets and Tagging
Bold360
Not enough data available
UseResponse
Not enough data available
Live Chat
Bold360
Not enough data available
UseResponse
Not enough data available
Internal Use
Customization
Bold360
Not enough data available
UseResponse
9.2
Conversation Archiving
Bold360
Not enough data available
UseResponse
Not enough data available
Lead Development
Bold360
Not enough data available
UseResponse
Not enough data available
Knowledge Base
Bold360
Not enough data available
UseResponse
Not enough data available
Team Inbox
Bold360
Not enough data available
UseResponse
Not enough data available
Customer Profiles
Bold360
Not enough data available
UseResponse
Not enough data available
Channels
Phone
Bold360
Not enough data available
UseResponse
Not enough data available
Text
Bold360
Not enough data available
UseResponse
Not enough data available
Email
Bold360
Not enough data available
UseResponse
Not enough data available
Social
Bold360
Not enough data available
UseResponse
Not enough data available
Live Chat
Bold360
Not enough data available
UseResponse
Not enough data available
Insight
Surveys
Bold360
Not enough data available
UseResponse
Not enough data available
Reporting
Bold360
Not enough data available
UseResponse
Not enough data available
Visitor Activity
Bold360
Not enough data available
UseResponse
Not enough data available
Help Desk
Bold360
Not enough data available
UseResponse
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
13.3%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
25.0%
 
Sporting Goods
11.1%
Semiconductors
10.0%
 
Insurance
11.1%
Internet
10.0%
 
Accounting
11.1%
Higher Education
10.0%
 
Retail
5.6%
Financial Services
10.0%
 
Other
27.8%
Other
35.0%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

UseResponse
Most Helpful Favorable Review
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Most Helpful Critical Review
Emily W.
User in Higher Education

It can be a little complex to use because there are so many functionalities provided and no proper walk-through for them. Other than that though, I have nothing to dislike.

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