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Compare Bold360 vs UseResponse

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comparison of Bold360 vs. UseResponse
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Enterprise Package
$3000+ per solution
 
Plus
Request a Quote Annual concurrent licenses
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.4
(Based on 13 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
14.3%
 
Telecommunications
35.7%
Information Technology and Services
26.3%
 
Insurance
14.3%
Internet
10.5%
 
Sporting Goods
14.3%
Computer Software
10.5%
 
Information Technology and Services
7.1%
Financial Services
10.5%
 
Marketing and Advertising
7.1%
Semiconductors
10.5%
 
Other
21.4%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Jens H.
Administrator in Financial Services

We were looking for a solution for brainstorming sessions and a manual. We have encountered UseResponse. In this application is simply thought of everything. The operation is so simple, our employees have every day enjoyment with the portal

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Loveday A.
Consultant in Marketing and Advertising

With the great Feature of UseResponse, there is nothing practical to dislike.

 
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Kate from G2 Crowd

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