Compare Bold360 vs UseResponse

See this comparison of Bold360 vs. UseResponse based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Enterprise Package
$3000+ per solution
 
Plus
Request a Quote Annual concurrent licenses
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.4
(Based on 13 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
14.3%
 
Telecommunications
35.7%
Information Technology and Services
26.3%
 
Insurance
14.3%
Internet
10.5%
 
Sporting Goods
14.3%
Computer Software
10.5%
 
Information Technology and Services
7.1%
Financial Services
10.5%
 
Marketing and Advertising
7.1%
Semiconductors
10.5%
 
Other
21.4%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

It works for our company. The installation process is easy.

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Geo L.
Executive Sponsor in Consumer Goods

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

 
Ask Bold360 a QuestionContact Bold360Ask UseResponse a QuestionContact UseResponse
Kate avatar
Kate from G2 Crowd

Need help?

I can help.