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Compare Bold360 vs Vision Helpdesk

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comparison of Bold360 vs. Vision Helpdesk
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Vision Helpdesk rates 4.7/5 stars with 43 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Starter Help Desk
$12 per staff per mo billed annually
 
Plus
Request a Quote Annual concurrent licenses
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
9.3
(Based on 43 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.2
(Based on 43 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.9
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
9.3
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.7
(Based on 42 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.7
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.8
(Based on 43 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
60.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
30.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
9.3%
 
Telecommunications
35.7%
Non-Profit Organization Management
22.6%
 
Insurance
14.3%
Internet
15.1%
 
Sporting Goods
14.3%
Information Technology and Services
13.2%
 
Information Technology and Services
7.1%
Education Management
5.7%
 
Marketing and Advertising
7.1%
Individual & Family Services
5.7%
 
Other
21.4%
Other
37.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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