Compare Bold360 vs Vision Helpdesk
See this
comparison of Bold360 vs. Vision Helpdesk
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. Vision Helpdesk rates 4.7/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Starter Help Desk
$12
per staff per mo billed annually
 
Plus
Request a Quote
Annual concurrent licenses
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
9.2
Ease of Use
Ease of Use
6.0
8.9
Ease of Setup
Ease of Setup
6.7
8.8
Ease of Admin
Ease of Admin
5.8
9.2
Quality of Support
Quality of Support
6.5
9.6
Ease of Doing Business With
Ease of Doing Business With
6.7
9.6
Product Direction (% positive)
Product Direction (% positive)
4.2
9.5
Meets Requirements
Bold360
6.9
Vision Helpdesk
9.2
Ease of Use
Bold360
6.0
Vision Helpdesk
8.9
Ease of Setup
Bold360
6.7
Vision Helpdesk
8.8
Ease of Admin
Bold360
5.8
Vision Helpdesk
9.2
Quality of Support
Bold360
6.5
Vision Helpdesk
9.6
Ease of Doing Business With
Bold360
6.7
Vision Helpdesk
9.6
Product Direction (% positive)
Bold360
4.2
Vision Helpdesk
9.5

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Vision Helpdesk
9.2
Searchable Articles
Bold360
Not enough data available
Vision Helpdesk
8.9
Community Forums
Bold360
Not enough data available
Vision Helpdesk
8.3
Interactive FAQs & Forums
Bold360
Not enough data available
Vision Helpdesk
8.3
Interaction
Web Portals
Bold360
Not enough data available
Vision Helpdesk
8.9
Forum to Reponse
Bold360
Not enough data available
Vision Helpdesk
9.2
Tickets and Tagging
Bold360
Not enough data available
Vision Helpdesk
8.9
Live Chat
Bold360
Not enough data available
Vision Helpdesk
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
63.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
28.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
8.7%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%

Reviewers' Industry

 
Telecommunications
33.3%
Non-Profit Organization Management
26.3%
 
Sporting Goods
11.1%
Internet
14.0%
 
Insurance
11.1%
Information Technology and Services
12.3%
 
Accounting
11.1%
Individual & Family Services
5.3%
 
Retail
5.6%
Education Management
5.3%
 
Other
27.8%
Other
36.8%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

G2 Crowd User

Everything was a bit slow and buggy at times.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Screenshots

 
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