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Compare Bold360 vs Vision Helpdesk

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comparison of Bold360 vs. Vision Helpdesk
based on data from user reviews. Bold360 rates 2.5/5 stars with 13 reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Starter Help Desk
$12 per staff per mo billed annually
 
Plus
Request a Quote Annual concurrent licenses
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
9.3
(Based on 44 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.1
(Based on 44 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.9
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.3
(Based on 42 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.7
(Based on 43 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
9.8
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.2%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.4%
9.1%
 
Telecommunications
40.0%
Non-Profit Organization Management
25.5%
 
Sporting Goods
13.3%
Internet
14.5%
 
Insurance
13.3%
Information Technology and Services
12.7%
 
Retail
6.7%
Individual & Family Services
5.5%
 
Marketing and Advertising
6.7%
Education Management
5.5%
 
Other
20.0%
Other
36.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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Kate from G2 Crowd

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