Compare Bold360 vs Whatfix

See this comparison of Bold360 vs. Whatfix based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.0
(Based on 31 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
18.2%
 
Telecommunications
35.7%
Computer Software
33.3%
 
Insurance
14.3%
Information Technology and Services
14.3%
 
Sporting Goods
14.3%
Consumer Goods
9.5%
 
Information Technology and Services
7.1%
Internet
7.1%
 
Marketing and Advertising
7.1%
Cosmetics
4.8%
 
Other
21.4%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Human Resources

It saves my company's over all over head cost of customer support expenses and makes it a easy implementation of our company's HR & Talent Management ERP Software. As we have domestic and global user base, we can very well manage making use of Whatfix...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Medical Devices

We’d like to see more robust life cycle management capabilities to support versioning control, testing, and deployment. Update: October 2016. Some of the enhancements to the product over the summer have really helped in this regard, such as the improved...

 
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Kate from G2 Crowd

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