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Compare Bold360 vs Whatfix

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comparison of Bold360 vs. Whatfix
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. Whatfix rates 4.7/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
9.0
(Based on 35 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.0
(Based on 35 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.4
(Based on 29 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.6
(Based on 29 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
10.0
(Based on 35 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 29 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
9.7
(Based on 34 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
18.9%
 
Telecommunications
35.3%
Computer Software
29.2%
 
Sporting Goods
11.8%
Information Technology and Services
18.8%
 
Insurance
11.8%
Consumer Goods
10.4%
 
Accounting
11.8%
Internet
6.3%
 
Retail
5.9%
Telecommunications
4.2%
 
Other
23.5%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Mohit j.
Administrator in Information Technology and Services

- Very intutive interface - Quick and easy to create guides - Easily convert guides to PDFs and videos - Quick and easy integration into the product.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 Crowd User

There has been nothing to dislike in our experience with Whatfix. Going forward we would love to see the capability to integrate chat and screen-sharing to provide more ways of supporting the clients within the application.

 
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Kate from G2 Crowd

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