Compare Bold360 vs Zendesk Support

See this comparison of Bold360 vs. Zendesk Support based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Zendesk Support rates 4.2/5 stars with 1060 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Essential
$5 /month
 
Plus
Request a Quote Annual concurrent licenses
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.7
(Based on 975 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.7
(Based on 979 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 478 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.4
(Based on 496 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.5
(Based on 824 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.0
(Based on 972 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
38.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
46.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
15.4%
 
Telecommunications
35.7%
Computer Software
19.7%
 
Insurance
14.3%
Information Technology and Services
14.6%
 
Sporting Goods
14.3%
Internet
11.4%
 
Information Technology and Services
7.1%
Marketing and Advertising
5.8%
 
Marketing and Advertising
7.1%
Retail
3.2%
 
Other
21.4%
Other
45.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

It works for our company. The installation process is easy.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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