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Compare Bold360 vs Zendesk Support

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comparison of Bold360 vs. Zendesk Support
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. Zendesk Support rates 4.2/5 stars with 1,330 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Essential
$5 /month
 
Plus
Request a Quote Annual concurrent licenses
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.7
(Based on 1,218 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.7
(Based on 1,222 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 584 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.4
(Based on 607 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.5
(Based on 1,035 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 570 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.8
(Based on 1,210 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
38.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
16.2%
 
Telecommunications
35.3%
Computer Software
18.4%
 
Sporting Goods
11.8%
Information Technology and Services
15.1%
 
Insurance
11.8%
Internet
10.7%
 
Accounting
11.8%
Marketing and Advertising
5.1%
 
Retail
5.9%
Telecommunications
3.3%
 
Other
23.5%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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