Compare Bold360, Zendesk Support, and Freshdesk

 
Starter
Request a Quote Annual concurrent licenses
Essential
$5 /month
Sprout
Free for UNLIMITED agents
 
Plus
Request a Quote Annual concurrent licenses
Team
$19 /month
Blossom
$19 / agent / month billed annually
 
Professional
$49 /month
Garden
$35 / agent / month billed annually
 
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 1,284 reviews)
8.6
(Based on 1,871 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.7
(Based on 1,288 reviews)
8.9
(Based on 1,881 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 609 reviews)
8.7
(Based on 1,346 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.4
(Based on 632 reviews)
8.8
(Based on 1,380 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.5
(Based on 1,095 reviews)
9.0
(Based on 1,816 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 592 reviews)
9.0
(Based on 1,314 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.9
(Based on 1,275 reviews)
8.8
(Based on 1,866 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
38.9%
53.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
44.7%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
16.4%
10.7%
 
Telecommunications
35.3%
Computer Software
18.0%
Information Technology and Services
20.5%
 
Sporting Goods
11.8%
Information Technology and Services
15.3%
Computer Software
14.1%
 
Insurance
11.8%
Internet
10.5%
Internet
5.9%
 
Accounting
11.8%
Marketing and Advertising
4.9%
Education Management
3.7%
 
Retail
5.9%
Telecommunications
3.3%
E-Learning
3.5%
 
Other
23.5%
Other
48.0%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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