Compare Bold360, Zendesk Support, and HappyFox

 
Starter
Request a Quote Annual concurrent licenses
Essential
$5 /month
Mighty
$29 per staff / month
 
Plus
Request a Quote Annual concurrent licenses
Team
$19 /month
Fantastic
$49 per staff / month
 
Professional
$49 /month
Enterprise
$69 per staff / month
 
Enterprise
$99 /month
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 1,271 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.7
(Based on 1,275 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 602 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.4
(Based on 625 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.5
(Based on 1,084 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 587 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.8
(Based on 1,263 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
38.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
44.9%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
16.2%
15.5%
 
Telecommunications
35.3%
Computer Software
18.1%
Information Technology and Services
14.1%
 
Sporting Goods
11.8%
Information Technology and Services
15.2%
Computer Software
12.2%
 
Insurance
11.8%
Internet
10.6%
Higher Education
6.4%
 
Accounting
11.8%
Marketing and Advertising
5.0%
Real Estate
3.8%
 
Retail
5.9%
Telecommunications
3.3%
Education Management
3.8%
 
Other
23.5%
Other
47.9%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
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Kate from G2 Crowd

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