Compare Bold360, Zendesk Support, HappyFox, and Freshdesk

Pricing

 
Starter
Request a Quote Annual concurrent licenses
Essential
$5 /month
Mighty
$29 per staff / month
Sprout
Free for UNLIMITED agents
 
Plus
Request a Quote Annual concurrent licenses
Team
$19 /month
Enterprise
$69 per staff / month
Blossom
$19 / agent / month billed annually
 
Professional
$49 /month
Fantastic
$49 per staff / month
Garden
$35 / agent / month billed annually
 
Enterprise
$99 /month
Enterprise Plus
$89 per staff / month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.7
8.6
8.9
8.5
Ease of Use
Ease of Use
5.6
8.6
9.3
8.8
Ease of Setup
Ease of Setup
6.7
8.2
8.9
8.5
Ease of Admin
Ease of Admin
5.8
8.3
9.1
8.7
Quality of Support
Quality of Support
6.1
8.3
9.2
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
3.7
7.6
9.3
8.6
Meets Requirements
Bold360
6.7
Zendesk Support
8.6
HappyFox
8.9
Freshdesk
8.5
Ease of Use
Bold360
5.6
Zendesk Support
8.6
HappyFox
9.3
Freshdesk
8.8
Ease of Setup
Bold360
6.7
Zendesk Support
8.2
HappyFox
8.9
Freshdesk
8.5
Ease of Admin
Bold360
5.8
Zendesk Support
8.3
HappyFox
9.1
Freshdesk
8.7
Quality of Support
Bold360
6.1
Zendesk Support
8.3
HappyFox
9.2
Freshdesk
8.9
Ease of Doing Business With
Bold360
6.7
Zendesk Support
8.4
HappyFox
9.3
Freshdesk
8.8
Product Direction (% positive)
Bold360
3.7
Zendesk Support
7.6
HappyFox
9.3
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.5
Freshdesk
8.7
Searchable Articles
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.8
Freshdesk
8.6
Community Forums
Bold360
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Bold360
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
7.2
Freshdesk
7.2
Forum to Reponse
Bold360
Not enough data available
Zendesk Support
8.4
HappyFox
8.1
Freshdesk
8.5
Tickets and Tagging
Bold360
Not enough data available
Zendesk Support
8.9
HappyFox
9.3
Freshdesk
8.8
Live Chat
Bold360
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
38.9%
46.4%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
44.7%
38.1%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
16.3%
15.5%
10.7%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Zendesk Support
Small-Business
38.9%
Mid-Market
44.7%
Enterprise
16.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Telecommunications
35.3%
Computer Software
17.8%
Information Technology and Services
14.1%
Information Technology and Services
20.4%
 
Sporting Goods
11.8%
Information Technology and Services
15.3%
Computer Software
12.2%
Computer Software
14.0%
 
Insurance
11.8%
Internet
10.3%
Higher Education
6.4%
Internet
5.9%
 
Accounting
11.8%
Marketing and Advertising
4.9%
Real Estate
3.8%
Education Management
3.7%
 
Retail
5.9%
Telecommunications
3.2%
Education Management
3.8%
E-Learning
3.4%
 
Other
23.5%
Other
48.5%
Other
59.6%
Other
52.6%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.2%
Other
48.5%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
Bold360
No videos provided
Zendesk Support
No videos provided
HappyFox
No videos provided
Freshdesk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
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