Compare Bold360, Zendesk Support, HappyFox, and Help Scout

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essential
$5
/month
Mighty
$29
per staff / month
Basic
$8
user/month
 
Plus
Request a Quote
Annual concurrent licenses
Team
$19
/month
Enterprise
$69
per staff / month
Standard
$15
user/month
 
Professional
$49
/month
Fantastic
$49
per staff / month
Plus
$27
user/month
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.7
8.6
8.9
8.4
Ease of Use
Ease of Use
5.6
8.6
9.3
9.2
Ease of Setup
Ease of Setup
6.7
8.2
8.9
8.8
Ease of Admin
Ease of Admin
5.8
8.3
9.1
8.8
Quality of Support
Quality of Support
6.1
8.4
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
9.3
9.0
Product Direction (% positive)
Product Direction (% positive)
3.7
7.6
9.3
7.7
Meets Requirements
Bold360
6.7
Zendesk Support
8.6
HappyFox
8.9
Help Scout
8.4
Ease of Use
Bold360
5.6
Zendesk Support
8.6
HappyFox
9.3
Help Scout
9.2
Ease of Setup
Bold360
6.7
Zendesk Support
8.2
HappyFox
8.9
Help Scout
8.8
Ease of Admin
Bold360
5.8
Zendesk Support
8.3
HappyFox
9.1
Help Scout
8.8
Quality of Support
Bold360
6.1
Zendesk Support
8.4
HappyFox
9.2
Help Scout
8.8
Ease of Doing Business With
Bold360
6.7
Zendesk Support
8.4
HappyFox
9.3
Help Scout
9.0
Product Direction (% positive)
Bold360
3.7
Zendesk Support
7.6
HappyFox
9.3
Help Scout
7.7

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.5
Help Scout
8.7
Searchable Articles
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.8
Help Scout
7.8
Community Forums
Bold360
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
Bold360
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Help Scout
8.1
Interaction
Web Portals
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
7.2
Help Scout
8.8
Forum to Reponse
Bold360
Not enough data available
Zendesk Support
8.4
HappyFox
8.1
Help Scout
8.0
Tickets and Tagging
Bold360
Not enough data available
Zendesk Support
8.9
HappyFox
9.3
Help Scout
8.7
Live Chat
Bold360
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
Help Scout
6.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
39.0%
46.4%
57.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
44.7%
38.1%
39.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
16.3%
15.5%
3.1%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%

Reviewers' Industry

 
Telecommunications
35.3%
Computer Software
17.8%
Information Technology and Services
14.1%
Computer Software
22.6%
 
Sporting Goods
11.8%
Information Technology and Services
15.3%
Computer Software
12.2%
Internet
19.0%
 
Insurance
11.8%
Internet
10.3%
Higher Education
6.4%
Information Technology and Services
8.3%
 
Accounting
11.8%
Marketing and Advertising
4.9%
Real Estate
3.8%
Marketing and Advertising
6.0%
 
Retail
5.9%
Telecommunications
3.3%
Education Management
3.8%
Hospital & Health Care
4.8%
 
Other
23.5%
Other
48.5%
Other
59.6%
Other
39.3%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.5%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
Ask Bold360 a QuestionContact Bold360Request More InformationRequest More InformationAsk HappyFox a QuestionContact HappyFoxAsk Help Scout a QuestionContact Help Scout