Compare Bold360, Zendesk Support, HappyFox, and TeamSupport

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essential
$5
/month
Mighty
$29
per staff / month
Support Desk
$50
/ agent / month billed annually
 
Plus
Request a Quote
Annual concurrent licenses
Team
$19
/month
Fantastic
$49
per staff / month
Enterprise
$65
/ agent / month billed annually
 
Professional
$49
/month
Enterprise
$69
per staff / month
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
8.9
8.6
Ease of Use
Ease of Use
6.0
8.6
9.3
8.6
Ease of Setup
Ease of Setup
6.7
8.2
8.9
8.3
Ease of Admin
Ease of Admin
5.8
8.3
9.1
8.7
Quality of Support
Quality of Support
6.5
8.4
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
9.3
9.2
Product Direction (% positive)
Product Direction (% positive)
4.2
7.6
9.3
9.0
Meets Requirements
Bold360
6.9
Zendesk Support
8.6
HappyFox
8.9
TeamSupport
8.6
Ease of Use
Bold360
6.0
Zendesk Support
8.6
HappyFox
9.3
TeamSupport
8.6
Ease of Setup
Bold360
6.7
Zendesk Support
8.2
HappyFox
8.9
TeamSupport
8.3
Ease of Admin
Bold360
5.8
Zendesk Support
8.3
HappyFox
9.1
TeamSupport
8.7
Quality of Support
Bold360
6.5
Zendesk Support
8.4
HappyFox
9.2
TeamSupport
8.8
Ease of Doing Business With
Bold360
6.7
Zendesk Support
8.4
HappyFox
9.3
TeamSupport
9.2
Product Direction (% positive)
Bold360
4.2
Zendesk Support
7.6
HappyFox
9.3
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.5
TeamSupport
8.2
Searchable Articles
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.8
TeamSupport
8.3
Community Forums
Bold360
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
TeamSupport
7.9
Interactive FAQs & Forums
Bold360
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
TeamSupport
8.3
Interaction
Web Portals
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
7.2
TeamSupport
8.7
Forum to Reponse
Bold360
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
TeamSupport
8.4
Tickets and Tagging
Bold360
Not enough data available
Zendesk Support
8.9
HappyFox
9.3
TeamSupport
8.8
Live Chat
Bold360
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
38.9%
46.4%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
44.7%
38.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
16.4%
15.5%
11.3%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zendesk Support
Small-Business
38.9%
Mid-Market
44.7%
Enterprise
16.4%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
18.0%
Information Technology and Services
14.1%
Computer Software
27.2%
 
Sporting Goods
11.1%
Information Technology and Services
15.3%
Computer Software
12.2%
Information Technology and Services
21.0%
 
Insurance
11.1%
Internet
10.2%
Higher Education
6.4%
Internet
5.7%
 
Accounting
11.1%
Marketing and Advertising
4.9%
Real Estate
3.8%
Financial Services
4.4%
 
Retail
5.6%
Telecommunications
3.3%
Education Management
3.8%
Hospitality
3.6%
 
Other
27.8%
Other
48.3%
Other
59.6%
Other
38.1%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Zendesk Support
Computer Software
18.0%
Information Technology and Services
15.3%
Internet
10.2%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Alexander H.
User in Information Technology and Services

Ticket searching. The search field freezes and errors regularly, and there is no option to see all open tickets created by myself, or search another persons tickets directly.

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Bold360
No videos provided
Zendesk Support
No videos provided
HappyFox
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
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