Compare Bold360, Zendesk Support, HappyFox, and Zoho Desk

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essential
$5
/month
Mighty
$29
per staff / month
FREE
$0
/agent/month
 
Plus
Request a Quote
Annual concurrent licenses
Team
$19
/month
Fantastic
$49
per staff / month
PROFESSIONAL
$12
/agent/month
 
Professional
$49
/month
Enterprise
$69
per staff / month
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.7
8.6
8.9
8.6
Ease of Use
Ease of Use
5.6
8.6
9.3
8.5
Ease of Setup
Ease of Setup
6.7
8.2
8.9
8.2
Ease of Admin
Ease of Admin
5.8
8.3
9.1
8.4
Quality of Support
Quality of Support
6.1
8.4
9.2
8.2
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
9.3
8.5
Product Direction (% positive)
Product Direction (% positive)
3.7
7.6
9.3
8.7
Meets Requirements
Bold360
6.7
Zendesk Support
8.6
HappyFox
8.9
Zoho Desk
8.6
Ease of Use
Bold360
5.6
Zendesk Support
8.6
HappyFox
9.3
Zoho Desk
8.5
Ease of Setup
Bold360
6.7
Zendesk Support
8.2
HappyFox
8.9
Zoho Desk
8.2
Ease of Admin
Bold360
5.8
Zendesk Support
8.3
HappyFox
9.1
Zoho Desk
8.4
Quality of Support
Bold360
6.1
Zendesk Support
8.4
HappyFox
9.2
Zoho Desk
8.2
Ease of Doing Business With
Bold360
6.7
Zendesk Support
8.4
HappyFox
9.3
Zoho Desk
8.5
Product Direction (% positive)
Bold360
3.7
Zendesk Support
7.6
HappyFox
9.3
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.5
Zoho Desk
8.6
Searchable Articles
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
8.8
Zoho Desk
8.6
Community Forums
Bold360
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Bold360
Not enough data available
Zendesk Support
8.2
HappyFox
Not enough data available
Zoho Desk
8.4
Interaction
Web Portals
Bold360
Not enough data available
Zendesk Support
8.6
HappyFox
7.2
Zoho Desk
8.4
Forum to Reponse
Bold360
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
Zoho Desk
8.4
Tickets and Tagging
Bold360
Not enough data available
Zendesk Support
8.9
HappyFox
9.3
Zoho Desk
8.7
Live Chat
Bold360
Not enough data available
Zendesk Support
8.5
HappyFox
8.1
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
39.0%
46.4%
71.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
44.7%
38.1%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
16.3%
15.5%
6.0%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.2%
Enterprise
6.0%

Reviewers' Industry

 
Telecommunications
35.3%
Computer Software
17.8%
Information Technology and Services
14.1%
Information Technology and Services
24.4%
 
Sporting Goods
11.8%
Information Technology and Services
15.3%
Computer Software
12.2%
Computer Software
10.7%
 
Insurance
11.8%
Internet
10.3%
Higher Education
6.4%
Marketing and Advertising
4.1%
 
Accounting
11.8%
Marketing and Advertising
4.9%
Real Estate
3.8%
Internet
4.0%
 
Retail
5.9%
Telecommunications
3.3%
Education Management
3.8%
Telecommunications
4.0%
 
Other
23.5%
Other
48.5%
Other
59.6%
Other
52.8%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Zendesk Support
Computer Software
17.8%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.5%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
Bold360
No videos provided
Zendesk Support
No videos provided
HappyFox
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
Zendesk Support
No downloads provided
HappyFox
No downloads provided
Zoho Desk
No downloads provided
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