Compare Bold360, Zendesk Support, and Help Scout

 
Starter
Request a Quote Annual concurrent licenses
Essential
$5 /month
Plus
$27 user/month
 
Plus
Request a Quote Annual concurrent licenses
Team
$19 /month
Standard
$15 user/month
 
Professional
$49 /month
Basic
$8 user/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 1,270 reviews)
8.5
(Based on 118 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.7
(Based on 1,274 reviews)
9.2
(Based on 118 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 602 reviews)
8.9
(Based on 55 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.4
(Based on 625 reviews)
8.8
(Based on 57 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.5
(Based on 1,083 reviews)
8.9
(Based on 102 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 587 reviews)
9.0
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.8
(Based on 1,262 reviews)
8.0
(Based on 118 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
38.8%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
45.0%
36.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
16.3%
2.5%
 
Telecommunications
35.3%
Computer Software
18.1%
Computer Software
23.5%
 
Sporting Goods
11.8%
Information Technology and Services
15.1%
Internet
19.8%
 
Insurance
11.8%
Internet
10.6%
Information Technology and Services
8.0%
 
Accounting
11.8%
Marketing and Advertising
5.0%
Marketing and Advertising
6.2%
 
Retail
5.9%
Telecommunications
3.3%
E-Learning
4.3%
 
Other
23.5%
Other
48.0%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

 
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Kate from G2 Crowd

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