Compare Bold360, Zendesk Support, and TeamSupport

 
Starter
Request a Quote Annual concurrent licenses
Essential
$5 /month
Support Desk
$50 / agent / month billed annually
 
Plus
Request a Quote Annual concurrent licenses
Team
$19 /month
Enterprise
$65 / agent / month billed annually
 
Professional
$49 /month
Private Cloud
Custom Contact Us for Pricing
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 1,284 reviews)
8.7
(Based on 494 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.7
(Based on 1,288 reviews)
8.8
(Based on 495 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 609 reviews)
8.5
(Based on 234 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.4
(Based on 632 reviews)
8.9
(Based on 236 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.5
(Based on 1,095 reviews)
9.0
(Based on 449 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 592 reviews)
9.3
(Based on 241 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.9
(Based on 1,275 reviews)
9.1
(Based on 494 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
38.9%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
44.7%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
16.4%
11.2%
 
Telecommunications
35.3%
Computer Software
18.0%
Computer Software
27.1%
 
Sporting Goods
11.8%
Information Technology and Services
15.3%
Information Technology and Services
20.8%
 
Insurance
11.8%
Internet
10.5%
Internet
5.7%
 
Accounting
11.8%
Marketing and Advertising
4.9%
Financial Services
4.5%
 
Retail
5.9%
Telecommunications
3.3%
Hospitality
3.6%
 
Other
23.5%
Other
48.0%
Other
38.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

When there is a small issue, it may take days/weeks/months before the actual fix is in place. For example, the ability to add and remove users from a Group in the Group screen does not work. It was suggested to do the same thing from the individual User...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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