Compare Bold360, Zendesk Support, and Zoho Desk

 
Starter
Request a Quote Annual concurrent licenses
Essential
$5 /month
FREE
$0 /agent/month
 
Plus
Request a Quote Annual concurrent licenses
Team
$19 /month
PROFESSIONAL
$12 /agent/month
 
Professional
$49 /month
ENTERPRISE
$25 /agent/month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 1,271 reviews)
8.7
(Based on 829 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.7
(Based on 1,275 reviews)
8.6
(Based on 829 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 602 reviews)
8.3
(Based on 677 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.4
(Based on 625 reviews)
8.5
(Based on 676 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.5
(Based on 1,084 reviews)
8.3
(Based on 744 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 587 reviews)
8.6
(Based on 630 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.8
(Based on 1,263 reviews)
8.8
(Based on 819 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
38.8%
72.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
44.9%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
16.2%
5.9%
 
Telecommunications
35.3%
Computer Software
18.1%
Information Technology and Services
24.9%
 
Sporting Goods
11.8%
Information Technology and Services
15.2%
Computer Software
10.4%
 
Insurance
11.8%
Internet
10.6%
Internet
4.2%
 
Accounting
11.8%
Marketing and Advertising
5.0%
Telecommunications
4.2%
 
Retail
5.9%
Telecommunications
3.3%
Marketing and Advertising
4.2%
 
Other
23.5%
Other
47.9%
Other
52.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Ask Bold360 a QuestionContact Bold360Request More InformationRequest More InformationAsk Zoho Desk a QuestionContact Zoho Desk
Kate from G2 Crowd

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