Compare Bold360 vs Zoho Desk

See this comparison of Bold360 vs. Zoho Desk based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Zoho Desk rates 4.3/5 stars with 509 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
FREE
$0 /agent/month
 
Plus
Request a Quote Annual concurrent licenses
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.6
(Based on 470 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.6
(Based on 470 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 369 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.6
(Based on 372 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.2
(Based on 421 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 346 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.8
(Based on 461 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
20.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
7.2%
 
Telecommunications
35.7%
Information Technology and Services
26.6%
 
Insurance
14.3%
Computer Software
10.8%
 
Sporting Goods
14.3%
Marketing and Advertising
4.5%
 
Information Technology and Services
7.1%
Internet
4.3%
 
Marketing and Advertising
7.1%
Telecommunications
4.0%
 
Other
21.4%
Other
49.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Telecommunications

BoldChat is simple and effective product. I use it only a daily basis and it gets the job done for what I need it to.

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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