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Compare Bold360 vs Zoho Desk

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comparison of Bold360 vs. Zoho Desk
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Zoho Desk rates 4.3/5 stars with 619 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
FREE
$0 /agent/month
 
Plus
Request a Quote Annual concurrent licenses
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.6
(Based on 568 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.6
(Based on 570 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 453 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.6
(Based on 455 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.2
(Based on 513 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 426 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.8
(Based on 561 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
72.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
21.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
6.5%
 
Telecommunications
35.7%
Information Technology and Services
26.1%
 
Insurance
14.3%
Computer Software
10.5%
 
Sporting Goods
14.3%
Marketing and Advertising
4.5%
 
Information Technology and Services
7.1%
Telecommunications
4.3%
 
Marketing and Advertising
7.1%
Internet
4.1%
 
Other
21.4%
Other
50.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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