Compare Bold360 vs Zoho Desk

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comparison of Bold360 vs. Zoho Desk
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. Zoho Desk rates 4.3/5 stars with 925 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Bold360
Zoho Desk
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Bold360
Bold360
2.7
Based on 14 reviews
Zoho Desk
Zoho Desk
4.3
Based on 925 reviews
Optimized for quick response
 
Starter
Request a Quote Annual concurrent licenses
FREE
$0 /agent/month
 
Plus
Request a Quote Annual concurrent licenses
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 845 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.7
(Based on 845 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 692 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.5
(Based on 691 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.3
(Based on 758 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 643 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.8
(Based on 835 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
72.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.8%
 
Telecommunications
35.3%
Information Technology and Services
24.8%
 
Sporting Goods
11.8%
Computer Software
10.4%
 
Insurance
11.8%
Marketing and Advertising
4.2%
 
Accounting
11.8%
Internet
4.2%
 
Retail
5.9%
Telecommunications
4.1%
 
Other
23.5%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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