Compare Bold360 vs Zoho Desk

See this comparison of Bold360 vs. Zoho Desk based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Zoho Desk rates 4.3/5 stars with 479 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
FREE
$0 /agent/month
 
Plus
Request a Quote Annual concurrent licenses
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.6
(Based on 443 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.6
(Based on 443 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.4
(Based on 348 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.6
(Based on 350 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.2
(Based on 400 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 326 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.8
(Based on 435 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
7.6%
 
Telecommunications
35.7%
Information Technology and Services
25.6%
 
Insurance
14.3%
Computer Software
11.2%
 
Sporting Goods
14.3%
Internet
4.6%
 
Information Technology and Services
7.1%
Marketing and Advertising
4.3%
 
Marketing and Advertising
7.1%
Telecommunications
4.1%
 
Other
21.4%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

I like that i am able to chat and get work done at the same time.

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János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
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Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 No downloads provided.No downloads provided.
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Kate avatar
Kate from G2 Crowd

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