Want to see who topped the 2019 Best Software Awards?

Compare Bold360, Zoho Desk, and Freshdesk

 
Starter
Request a Quote Annual concurrent licenses
FREE
$0 /agent/month
Sprout
Free for UNLIMITED agents
 
Plus
Request a Quote Annual concurrent licenses
PROFESSIONAL
$12 /agent/month
Blossom
$19 / agent / month billed annually
 
ENTERPRISE
$25 /agent/month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.7
(Based on 728 reviews)
8.6
(Based on 1,784 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.7
(Based on 728 reviews)
8.9
(Based on 1,794 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 588 reviews)
8.7
(Based on 1,305 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.6
(Based on 587 reviews)
8.8
(Based on 1,339 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.3
(Based on 658 reviews)
9.0
(Based on 1,731 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 549 reviews)
9.0
(Based on 1,273 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.8
(Based on 720 reviews)
8.8
(Based on 1,779 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
72.1%
54.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
21.8%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
6.1%
10.3%
 
Telecommunications
35.3%
Information Technology and Services
25.4%
Information Technology and Services
20.7%
 
Sporting Goods
11.8%
Computer Software
10.9%
Computer Software
14.3%
 
Insurance
11.8%
Internet
4.3%
Internet
6.0%
 
Accounting
11.8%
Marketing and Advertising
4.1%
Education Management
3.7%
 
Retail
5.9%
Telecommunications
3.9%
E-Learning
3.4%
 
Other
23.5%
Other
51.3%
Other
51.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
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Kate from G2 Crowd

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