Compare Bold360, Zoho Desk, and HappyFox

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
FREE
$0
/agent/month
Mighty
$29
per staff / month
 
Plus
Request a Quote
Annual concurrent licenses
PROFESSIONAL
$12
/agent/month
Enterprise
$69
per staff / month
 
ENTERPRISE
$25
/agent/month
Fantastic
$49
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.7
8.9
Ease of Use
Ease of Use
6.0
8.5
9.3
Ease of Setup
Ease of Setup
6.7
8.2
8.9
Ease of Admin
Ease of Admin
5.8
8.4
9.1
Quality of Support
Quality of Support
6.5
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
6.7
8.5
9.3
Product Direction (% positive)
Product Direction (% positive)
4.2
8.7
9.3
Meets Requirements
Bold360
6.9
Zoho Desk
8.7
HappyFox
8.9
Ease of Use
Bold360
6.0
Zoho Desk
8.5
HappyFox
9.3
Ease of Setup
Bold360
6.7
Zoho Desk
8.2
HappyFox
8.9
Ease of Admin
Bold360
5.8
Zoho Desk
8.4
HappyFox
9.1
Quality of Support
Bold360
6.5
Zoho Desk
8.2
HappyFox
9.2
Ease of Doing Business With
Bold360
6.7
Zoho Desk
8.5
HappyFox
9.3
Product Direction (% positive)
Bold360
4.2
Zoho Desk
8.7
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.6
HappyFox
8.5
Searchable Articles
Bold360
Not enough data available
Zoho Desk
8.6
HappyFox
8.8
Community Forums
Bold360
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
Zoho Desk
8.3
HappyFox
Not enough data available
Communication
Pop-up Chat
Bold360
Not enough data available
Zoho Desk
8.9
HappyFox
8.7
Notifications
Bold360
Not enough data available
Zoho Desk
9.0
HappyFox
9.0
Targeted Emails
Bold360
Not enough data available
Zoho Desk
8.9
HappyFox
7.3
In-App Messaging
Bold360
Not enough data available
Zoho Desk
8.9
HappyFox
9.2
Interaction
Web Portals
Bold360
Not enough data available
Zoho Desk
8.4
HappyFox
7.2
Forum to Reponse
Bold360
Not enough data available
Zoho Desk
8.4
HappyFox
8.1
Tickets and Tagging
Bold360
Not enough data available
Zoho Desk
8.7
HappyFox
9.3
Live Chat
Bold360
Not enough data available
Zoho Desk
8.5
HappyFox
8.1
Internal Use
Customization
Bold360
Not enough data available
Zoho Desk
8.3
HappyFox
8.3
Conversation Archiving
Bold360
Not enough data available
Zoho Desk
9.0
HappyFox
7.6
Lead Development
Bold360
Not enough data available
Zoho Desk
9.0
HappyFox
8.3
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.8
HappyFox
8.0
Team Inbox
Bold360
Not enough data available
Zoho Desk
8.8
HappyFox
8.3
Customer Profiles
Bold360
Not enough data available
Zoho Desk
8.8
HappyFox
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
71.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
22.4%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
5.8%
15.5%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.8%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
24.3%
Information Technology and Services
14.1%
 
Sporting Goods
11.1%
Computer Software
10.8%
Computer Software
12.2%
 
Insurance
11.1%
Marketing and Advertising
4.1%
Higher Education
6.4%
 
Accounting
11.1%
Internet
4.0%
Real Estate
3.8%
 
Retail
5.6%
Telecommunications
3.9%
Education Management
3.8%
 
Other
27.8%
Other
52.9%
Other
59.6%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Screenshots

 
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Videos

 No videos provided
No videos provided
Bold360
No videos provided
Zoho Desk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
Zoho Desk
No downloads provided
HappyFox
No downloads provided
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