Want to see who topped the 2019 Best Software Awards?

Compare Bold360, Zoho Desk, and HappyFox

Add Product
Bold360
Zoho Desk
HappyFox
Optimized for quick response
Add Product
remove product
Bold360
Bold360
2.7
Based on 14 reviews
remove product
Zoho Desk
Zoho Desk
4.3
Based on 781 reviews
remove product
HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Starter
Request a Quote Annual concurrent licenses
FREE
$0 /agent/month
Mighty
$29 per staff / month
 
Plus
Request a Quote Annual concurrent licenses
PROFESSIONAL
$12 /agent/month
Fantastic
$49 per staff / month
 
ENTERPRISE
$25 /agent/month
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.7
(Based on 712 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.7
(Based on 712 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 573 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.6
(Based on 572 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.3
(Based on 642 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 537 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.9
(Based on 704 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
72.0%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
21.8%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
6.2%
15.5%
 
Telecommunications
35.3%
Information Technology and Services
25.0%
Information Technology and Services
14.1%
 
Sporting Goods
11.8%
Computer Software
11.0%
Computer Software
12.2%
 
Insurance
11.8%
Internet
4.4%
Higher Education
6.4%
 
Accounting
11.8%
Marketing and Advertising
4.1%
Real Estate
3.8%
 
Retail
5.9%
Telecommunications
4.0%
Education Management
3.8%
 
Other
23.5%
Other
51.5%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
 No videos provided.
No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
Ask Bold360 a QuestionContact Bold360Ask Zoho Desk a QuestionContact Zoho DeskAsk HappyFox a QuestionContact HappyFox
Kate from G2 Crowd

Need help?

I can help.