Compare Bold360, Zoho Desk, and LiveAgent

Pricing

 
Starter
Request a Quote Annual concurrent licenses
FREE
$0 /agent/month
All-inclusive
$39/month User Seat
 
Plus
Request a Quote Annual concurrent licenses
PROFESSIONAL
$12 /agent/month
Ticket+Chat
$29/month User Seat
 
ENTERPRISE
$25 /agent/month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.7
8.6
8.9
Ease of Use
Ease of Use
5.6
8.5
9.1
Ease of Setup
Ease of Setup
6.7
8.2
8.8
Ease of Admin
Ease of Admin
5.8
8.4
8.9
Quality of Support
Quality of Support
6.1
8.2
9.2
Ease of Doing Business With
Ease of Doing Business With
6.7
8.5
9.2
Product Direction (% positive)
Product Direction (% positive)
3.7
8.7
9.1
Meets Requirements
Bold360
6.7
Zoho Desk
8.6
LiveAgent
8.9
Ease of Use
Bold360
5.6
Zoho Desk
8.5
LiveAgent
9.1
Ease of Setup
Bold360
6.7
Zoho Desk
8.2
LiveAgent
8.8
Ease of Admin
Bold360
5.8
Zoho Desk
8.4
LiveAgent
8.9
Quality of Support
Bold360
6.1
Zoho Desk
8.2
LiveAgent
9.2
Ease of Doing Business With
Bold360
6.7
Zoho Desk
8.5
LiveAgent
9.2
Product Direction (% positive)
Bold360
3.7
Zoho Desk
8.7
LiveAgent
9.1

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.6
LiveAgent
9.3
Searchable Articles
Bold360
Not enough data available
Zoho Desk
8.6
LiveAgent
9.3
Community Forums
Bold360
Not enough data available
Zoho Desk
8.3
LiveAgent
9.3
Interactive FAQs & Forums
Bold360
Not enough data available
Zoho Desk
8.4
LiveAgent
9.3
Communication
Pop-up Chat
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.5
Notifications
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.2
Targeted Emails
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.2
In-App Messaging
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.3
Process
Mentions
Bold360
Not enough data available
Zoho Desk
8.7
LiveAgent
Not enough data available
Tickets
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
9.5
Macros
Bold360
Not enough data available
Zoho Desk
8.4
LiveAgent
9.3
Collaboration
Bold360
Not enough data available
Zoho Desk
8.7
LiveAgent
9.5
Interaction
Web Portals
Bold360
Not enough data available
Zoho Desk
8.4
LiveAgent
9.3
Forum to Reponse
Bold360
Not enough data available
Zoho Desk
8.4
LiveAgent
9.4
Tickets and Tagging
Bold360
Not enough data available
Zoho Desk
8.7
LiveAgent
9.5
Live Chat
Bold360
Not enough data available
Zoho Desk
8.4
LiveAgent
9.6
Internal Use
Customization
Bold360
Not enough data available
Zoho Desk
8.3
LiveAgent
8.7
Conversation Archiving
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
9.3
Lead Development
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
Not enough data available
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.8
LiveAgent
9.2
Team Inbox
Bold360
Not enough data available
Zoho Desk
8.8
LiveAgent
9.3
Customer Profiles
Bold360
Not enough data available
Zoho Desk
8.8
LiveAgent
9.1
Channels
Phone
Bold360
Not enough data available
Zoho Desk
8.6
LiveAgent
9.5
Text
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
Not enough data available
Email
Bold360
Not enough data available
Zoho Desk
9.1
LiveAgent
9.5
Social
Bold360
Not enough data available
Zoho Desk
8.6
LiveAgent
9.4
Live Chat
Bold360
Not enough data available
Zoho Desk
8.8
LiveAgent
9.6
Insight
Surveys
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.3
Reporting
Bold360
Not enough data available
Zoho Desk
8.9
LiveAgent
9.3
Visitor Activity
Bold360
Not enough data available
Zoho Desk
8.8
LiveAgent
9.4
Help Desk
Bold360
Not enough data available
Zoho Desk
9.0
LiveAgent
9.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
71.9%
58.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
22.1%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
6.0%
12.1%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Zoho Desk
Small-Business
71.9%
Mid-Market
22.1%
Enterprise
6.0%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%

Reviewers' Industry

 
Telecommunications
35.3%
Information Technology and Services
24.4%
Information Technology and Services
12.0%
 
Sporting Goods
11.8%
Computer Software
10.7%
Computer Software
6.8%
 
Insurance
11.8%
Marketing and Advertising
4.1%
Computer & Network Security
6.3%
 
Accounting
11.8%
Internet
4.0%
Internet
5.3%
 
Retail
5.9%
Telecommunications
4.0%
Retail
4.1%
 
Other
23.5%
Other
52.8%
Other
65.4%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Zoho Desk
Information Technology and Services
24.4%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Kimberly F.
User in Retail

The system often lags behind real time. We may have 10 calls waiting, and it shows 2, or vice versa. Live Agent also seems to get bogged down at times and not work correctly, causing us to lose calls or chats and requiring us to log off and back on to...

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Bold360
No videos provided
Zoho Desk
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
Zoho Desk
No downloads provided
LiveAgent
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