Want to see who topped the 2019 Best Software Awards?

Compare Bold360, Zoho Desk, and LiveAgent

 
Starter
Request a Quote Annual concurrent licenses
FREE
$0 /agent/month
All-inclusive
$39/month User Seat
 
Plus
Request a Quote Annual concurrent licenses
PROFESSIONAL
$12 /agent/month
Ticket+Chat
$29/month User Seat
 
ENTERPRISE
$25 /agent/month
Ticket
$9/month User Seat
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.7
(Based on 722 reviews)
8.9
(Based on 801 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.7
(Based on 722 reviews)
9.0
(Based on 802 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 582 reviews)
8.8
(Based on 527 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.6
(Based on 581 reviews)
8.9
(Based on 526 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.3
(Based on 652 reviews)
9.1
(Based on 759 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 545 reviews)
9.2
(Based on 512 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.9
(Based on 714 reviews)
9.1
(Based on 790 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
72.3%
64.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
21.6%
22.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
6.1%
13.1%
 
Telecommunications
35.3%
Information Technology and Services
25.4%
Information Technology and Services
13.0%
 
Sporting Goods
11.8%
Computer Software
11.0%
Computer Software
7.8%
 
Insurance
11.8%
Internet
4.3%
Internet
5.8%
 
Accounting
11.8%
Marketing and Advertising
4.0%
Marketing and Advertising
4.6%
 
Retail
5.9%
Telecommunications
3.9%
Retail
4.3%
 
Other
23.5%
Other
51.3%
Other
64.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

 No downloads provided.No downloads provided.
Ask Bold360 a QuestionContact Bold360Ask Zoho Desk a QuestionContact Zoho Desk
Kate from G2 Crowd

Need help?

I can help.