Compare Bold360, Zoho Desk, LiveAgent, and Freshdesk

 
Bold360
Zoho Desk
Optimized for quick response
LiveAgent
Freshdesk
 
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Bold360
Bold360
2.7
Based on 14 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 905 reviews
Optimized for quick response
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LiveAgent
LiveAgent
4.5
Based on 967 reviews
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Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
 
Starter
Request a Quote Annual concurrent licenses
FREE
$0 /agent/month
All-inclusive
$39/month User Seat
Sprout
Free for UNLIMITED agents
 
Plus
Request a Quote Annual concurrent licenses
PROFESSIONAL
$12 /agent/month
Ticket+Chat
$29/month User Seat
Blossom
$19 / agent / month billed annually
 
ENTERPRISE
$25 /agent/month
Ticket
$9/month User Seat
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.7
(Based on 827 reviews)
9.0
(Based on 900 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 827 reviews)
9.1
(Based on 901 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 675 reviews)
8.9
(Based on 615 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.5
(Based on 674 reviews)
9.0
(Based on 612 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.3
(Based on 743 reviews)
9.2
(Based on 857 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 628 reviews)
9.2
(Based on 599 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.8
(Based on 817 reviews)
9.1
(Based on 888 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
72.4%
61.4%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
21.7%
26.2%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.9%
12.3%
10.7%
 
Telecommunications
35.3%
Information Technology and Services
25.0%
Information Technology and Services
11.9%
Information Technology and Services
20.6%
 
Sporting Goods
11.8%
Computer Software
10.4%
Computer Software
7.1%
Computer Software
14.2%
 
Insurance
11.8%
Internet
4.2%
Computer & Network Security
5.9%
Internet
5.9%
 
Accounting
11.8%
Telecommunications
4.2%
Internet
5.6%
Education Management
3.7%
 
Retail
5.9%
Marketing and Advertising
4.2%
Marketing and Advertising
4.2%
E-Learning
3.5%
 
Other
23.5%
Other
52.1%
Other
65.4%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Joyce C.
Agency in Marketing and Advertising

It is clear to me that they're not very knowledgeable of what I want.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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