Compare Bold360, Zoho Desk, LiveAgent, and LiveChat

 
Bold360
Zoho Desk
Optimized for quick response
LiveAgent
LiveChat
 
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Bold360
Bold360
2.7
Based on 14 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 907 reviews
Optimized for quick response
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LiveAgent
LiveAgent
4.5
Based on 967 reviews
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LiveChat
LiveChat
4.5
Based on 528 reviews
 
Starter
Request a Quote Annual concurrent licenses
FREE
$0 /agent/month
All-inclusive
$39/month User Seat
Starter
$16 per seat / month
 
Plus
Request a Quote Annual concurrent licenses
PROFESSIONAL
$12 /agent/month
Ticket+Chat
$29/month User Seat
Team
$33 per seat / month
 
ENTERPRISE
$25 /agent/month
Ticket
$9/month User Seat
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.7
(Based on 829 reviews)
9.0
(Based on 900 reviews)
9.2
(Based on 501 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 829 reviews)
9.1
(Based on 901 reviews)
9.4
(Based on 500 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 677 reviews)
8.9
(Based on 615 reviews)
9.2
(Based on 208 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.5
(Based on 676 reviews)
9.0
(Based on 612 reviews)
9.2
(Based on 208 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.3
(Based on 744 reviews)
9.2
(Based on 857 reviews)
9.2
(Based on 461 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 630 reviews)
9.2
(Based on 599 reviews)
9.2
(Based on 201 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.8
(Based on 819 reviews)
9.1
(Based on 888 reviews)
8.5
(Based on 499 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
72.5%
61.4%
48.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
21.6%
26.2%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.9%
12.3%
16.3%
 
Telecommunications
35.3%
Information Technology and Services
24.9%
Information Technology and Services
11.9%
Computer Software
9.3%
 
Sporting Goods
11.8%
Computer Software
10.4%
Computer Software
7.1%
Information Technology and Services
8.6%
 
Insurance
11.8%
Internet
4.2%
Computer & Network Security
5.9%
Internet
5.1%
 
Accounting
11.8%
Telecommunications
4.2%
Internet
5.6%
Retail
4.9%
 
Retail
5.9%
Marketing and Advertising
4.2%
Marketing and Advertising
4.2%
Telecommunications
3.5%
 
Other
23.5%
Other
52.1%
Other
65.4%
Other
68.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User

The help documents are hard to find and not as clear as they could be.

G2 Crowd User in Computer Software

Not much I didn't like about the application. It was a simple enough format for easy use.

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.No downloads provided.
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