Compare Bold360, Zoho Desk, LiveAgent, and Zendesk Support

 
Bold360
Zoho Desk
Optimized for quick response
LiveAgent
Zendesk Support
 
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Bold360
Bold360
2.7
Based on 14 reviews
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Zoho Desk
Zoho Desk
4.3
Based on 907 reviews
Optimized for quick response
remove product
LiveAgent
LiveAgent
4.5
Based on 967 reviews
remove product
Zendesk Support
Zendesk Support
4.2
Based on 1,387 reviews
 
Starter
Request a Quote Annual concurrent licenses
FREE
$0 /agent/month
Ticket
$9/month User Seat
Essential
$5 /month
 
Plus
Request a Quote Annual concurrent licenses
PROFESSIONAL
$12 /agent/month
All-inclusive
$39/month User Seat
Team
$19 /month
 
ENTERPRISE
$25 /agent/month
Ticket+Chat
$29/month User Seat
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.7
(Based on 829 reviews)
9.0
(Based on 900 reviews)
8.8
(Based on 1,271 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 829 reviews)
9.1
(Based on 901 reviews)
8.7
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 677 reviews)
8.9
(Based on 615 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.5
(Based on 676 reviews)
9.0
(Based on 612 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.3
(Based on 744 reviews)
9.2
(Based on 857 reviews)
8.5
(Based on 1,084 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 630 reviews)
9.2
(Based on 599 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.8
(Based on 819 reviews)
9.1
(Based on 888 reviews)
7.8
(Based on 1,263 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
72.5%
61.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
21.6%
26.2%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.9%
12.3%
16.2%
 
Telecommunications
35.3%
Information Technology and Services
24.9%
Information Technology and Services
11.9%
Computer Software
18.1%
 
Sporting Goods
11.8%
Computer Software
10.4%
Computer Software
7.1%
Information Technology and Services
15.2%
 
Insurance
11.8%
Internet
4.2%
Computer & Network Security
5.9%
Internet
10.6%
 
Accounting
11.8%
Telecommunications
4.2%
Internet
5.6%
Marketing and Advertising
5.0%
 
Retail
5.9%
Marketing and Advertising
4.2%
Marketing and Advertising
4.2%
Telecommunications
3.3%
 
Other
23.5%
Other
52.1%
Other
65.4%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User

The help documents are hard to find and not as clear as they could be.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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