Compare Bold360, Zoho Desk, and TeamSupport

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
FREE
$0
/agent/month
Support Desk
$50
/ agent / month billed annually
 
Plus
Request a Quote
Annual concurrent licenses
PROFESSIONAL
$12
/agent/month
Enterprise
$65
/ agent / month billed annually
 
ENTERPRISE
$25
/agent/month
Private Cloud
Custom
Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.7
8.7
8.6
Ease of Use
Ease of Use
5.6
8.5
8.6
Ease of Setup
Ease of Setup
6.7
8.2
8.3
Ease of Admin
Ease of Admin
5.8
8.4
8.7
Quality of Support
Quality of Support
6.1
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
8.5
9.2
Product Direction (% positive)
Product Direction (% positive)
3.7
8.7
9.0
Meets Requirements
Bold360
6.7
Zoho Desk
8.7
TeamSupport
8.6
Ease of Use
Bold360
5.6
Zoho Desk
8.5
TeamSupport
8.6
Ease of Setup
Bold360
6.7
Zoho Desk
8.2
TeamSupport
8.3
Ease of Admin
Bold360
5.8
Zoho Desk
8.4
TeamSupport
8.7
Quality of Support
Bold360
6.1
Zoho Desk
8.2
TeamSupport
8.8
Ease of Doing Business With
Bold360
6.7
Zoho Desk
8.5
TeamSupport
9.2
Product Direction (% positive)
Bold360
3.7
Zoho Desk
8.7
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Zoho Desk
8.6
TeamSupport
8.2
Searchable Articles
Bold360
Not enough data available
Zoho Desk
8.6
TeamSupport
8.3
Community Forums
Bold360
Not enough data available
Zoho Desk
8.3
TeamSupport
7.9
Interactive FAQs & Forums
Bold360
Not enough data available
Zoho Desk
8.4
TeamSupport
8.3
Interaction
Web Portals
Bold360
Not enough data available
Zoho Desk
8.4
TeamSupport
8.7
Forum to Reponse
Bold360
Not enough data available
Zoho Desk
8.4
TeamSupport
8.4
Tickets and Tagging
Bold360
Not enough data available
Zoho Desk
8.7
TeamSupport
8.8
Live Chat
Bold360
Not enough data available
Zoho Desk
8.5
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
71.8%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
22.3%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.9%
11.3%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.3%
Enterprise
5.9%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Telecommunications
35.3%
Information Technology and Services
24.3%
Computer Software
27.2%
 
Sporting Goods
11.8%
Computer Software
10.7%
Information Technology and Services
21.0%
 
Insurance
11.8%
Marketing and Advertising
4.1%
Internet
5.7%
 
Accounting
11.8%
Internet
4.0%
Financial Services
4.4%
 
Retail
5.9%
Telecommunications
4.0%
Hospitality
3.6%
 
Other
23.5%
Other
52.8%
Other
38.1%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Marketing and Advertising

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jessica F.
User in Marketing and Advertising

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Arvin A.
User in Real Estate

Unfortunately there are many applications of the same type.

Screenshots

 
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Videos

 No videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Bold360
No videos provided
Zoho Desk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Downloads

Bold360
No downloads provided
Zoho Desk
No downloads provided
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