Want to see who topped the 2019 Best Software Awards?

Compare Bold360, Zoho Desk, and TeamSupport

 
Starter
Request a Quote Annual concurrent licenses
FREE
$0 /agent/month
Support Desk
$50 / agent / month billed annually
 
Plus
Request a Quote Annual concurrent licenses
PROFESSIONAL
$12 /agent/month
Enterprise
$65 / agent / month billed annually
 
ENTERPRISE
$25 /agent/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.7
(Based on 730 reviews)
8.7
(Based on 480 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 730 reviews)
8.8
(Based on 481 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.3
(Based on 590 reviews)
8.5
(Based on 224 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.6
(Based on 589 reviews)
8.8
(Based on 226 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.3
(Based on 660 reviews)
9.0
(Based on 435 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 551 reviews)
9.3
(Based on 231 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.8
(Based on 722 reviews)
9.1
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
72.2%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
21.8%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
6.1%
11.2%
 
Telecommunications
35.3%
Information Technology and Services
25.4%
Computer Software
27.7%
 
Sporting Goods
11.8%
Computer Software
10.9%
Information Technology and Services
20.7%
 
Insurance
11.8%
Internet
4.3%
Internet
5.7%
 
Accounting
11.8%
Marketing and Advertising
4.1%
Financial Services
4.6%
 
Retail
5.9%
Telecommunications
3.9%
Hospitality
3.7%
 
Other
23.5%
Other
51.4%
Other
37.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

 No downloads provided.No downloads provided.
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