Compare Chartbeat vs Heap

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comparison of Chartbeat vs. Heap
based on data from user reviews. Chartbeat rates 4.2/5 stars with 22 reviews. Heap rates 4.4/5 stars with 111 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Enterprise
Custom
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 21 reviews)
8.5
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 21 reviews)
8.3
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
9.2
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.1
(Based on 8 reviews)
8.6
(Based on 45 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 16 reviews)
8.7
(Based on 88 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 7 reviews)
8.7
(Based on 37 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 21 reviews)
9.0
(Based on 104 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
22.7%
56.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
34.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.8%
9.0%
 
Media Production
12.5%
Internet
25.2%
 
Publishing
12.5%
Information Technology and Services
14.1%
 
Newspapers
12.5%
Computer Software
14.1%
 
Sports
8.3%
Marketing and Advertising
13.3%
 
Internet
8.3%
Insurance
2.2%
 
Other
45.8%
Other
31.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Heads up display is great to quickly see what’s working on the homepage

G2 Crowd User in Internet

Heap provides great user-level analytics, the data loads very fast, it gives the ability to send custom events via API and they offer quick and helpful customer support.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Public Relations and Communications

There were times when it stalled and didn't update as quickly as it should have, but support was great about helping us fix that.

Anne M.
User in Financial Services

The inaccuracies (#s will jump) over time, I record HEAP data daily/weekly/monthly and when I go back to see it I notice there are something slight or LARGE changes in the numbers I also dislike how easily it is to pull inaccurate information if your...

 
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Kate from G2 Crowd

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