Compare Chartbeat vs Heap

See this comparison of Chartbeat vs. Heap based on data from user reviews. Chartbeat rates 4.1/5 stars with 18 reviews. Heap rates 4.4/5 stars with 108 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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$0 per month
 
Enterprise
Custom
 
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 18 reviews)
8.4
(Based on 101 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 18 reviews)
8.2
(Based on 101 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
9.2
(Based on 43 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.1
(Based on 8 reviews)
8.6
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 13 reviews)
8.7
(Based on 86 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 7 reviews)
8.7
(Based on 35 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.7
(Based on 18 reviews)
9.0
(Based on 101 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
22.2%
57.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
34.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
27.8%
8.3%
 
Publishing
15.8%
Internet
24.8%
 
Sports
10.5%
Computer Software
14.7%
 
Internet
10.5%
Information Technology and Services
13.2%
 
Computer Software
10.5%
Marketing and Advertising
12.4%
 
Newspapers
10.5%
Insurance
2.3%
 
Other
42.1%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Adam C.
User in Internet

Chartbeat is basically Google Analytics "Real-Time" on steroids with a really nice UI. I like that it allows you to get a really good picture of what's going on with your site in real time. Also, their customer service is killer and they get back to...

G2 Crowd User in Internet

Heap takes a unique approach to web interaction tracking. Unlike many other web analytics tools, Heap collects every action a user takes on each of your site's pages by default. It's up to you to organize the data, but you can define individual actions on...

Most Helpful Critical Review
Most Helpful Critical Review
Anja M.
User in Computer Software

Sometimes numbers wouldn't refresh for no reason and the login page was not working. We were also struggling with the administration part - only have one person accessing the tool. However their support is very responsive and kind.

Anne M.
User in Financial Services

The inaccuracies (#s will jump) over time, I record HEAP data daily/weekly/monthly and when I go back to see it I notice there are something slight or LARGE changes in the numbers I also dislike how easily it is to pull inaccurate information if your...

 
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Kate from G2 Crowd

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