Compare Chartbeat vs Heap
See this
comparison of Chartbeat vs. Heap
based on data from user reviews. Chartbeat rates 4.2/5 stars with 23 reviews. Heap rates 4.3/5 stars with 114 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free
$0 per month
 
Enterprise
Custom
 
Free Trial Unavailable
Free Trial
Chartbeat
Free Trial Unavailable
Heap
Free
$0per month
Enterprise
Custom
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
8.3
Ease of Use
Ease of Use
9.2
8.0
Ease of Setup
Ease of Setup
8.8
9.0
Ease of Admin
Ease of Admin
8.5
8.3
Quality of Support
Quality of Support
8.8
8.4
Ease of Doing Business With
Ease of Doing Business With
9.0
8.4
Product Direction (% positive)
Product Direction (% positive)
7.9
8.8
Meets Requirements
Chartbeat
8.7
Heap
8.3
Ease of Use
Chartbeat
9.2
Heap
8.0
Ease of Setup
Chartbeat
8.8
Heap
9.0
Ease of Admin
Chartbeat
8.5
Heap
8.3
Quality of Support
Chartbeat
8.8
Heap
8.4
Ease of Doing Business With
Chartbeat
9.0
Heap
8.4
Product Direction (% positive)
Chartbeat
7.9
Heap
8.8

Features

Metrics
Sessions - Digital Analytics
Chartbeat
9.0
Heap
8.6
Engagement
Chartbeat
8.8
Heap
8.1
Entry and Exit Pages
Chartbeat
7.4
Heap
7.9
Standard Event Tracking
Chartbeat
8.0
Heap
9.1
Custom Event Tracking
Chartbeat
8.1
Heap
8.6
Retention
Chartbeat
8.5
Heap
7.7
Return
Chartbeat
8.3
Heap
7.8
Conversions
Chartbeat
8.3
Heap
8.1
Funnels
Chartbeat
8.1
Heap
8.5
Reporting
Real-Time Reporting
Chartbeat
9.7
Heap
8.5
Trending
Chartbeat
9.2
Heap
7.5
Retroactive Reporting
Chartbeat
7.1
Heap
8.7
Segmentation
Chartbeat
7.4
Heap
7.9
Mobile Reporting
Chartbeat
7.7
Heap
7.9
Unification Across Devices
Chartbeat
8.1
Heap
8.4
Custom Reports and Dashboards
Chartbeat
6.9
Heap
7.8
Other
User Data
Chartbeat
7.4
Heap
8.1
Site Search Reporting
Chartbeat
7.4
Heap
6.9
Load Time Monitoring
Chartbeat
7.8
Heap
7.5
Campaign Tracking
Chartbeat
6.5
Heap
8.0
E-Commerce
Chartbeat
5.0
Heap
7.5
Promotional Messages
Chartbeat
5.8
Heap
Not enough data available
Administration Alerts
Chartbeat
7.4
Heap
Not enough data available
Administration
Performance and Reliability
Chartbeat
8.6
Heap
8.1
User, Role, and Access Management
Chartbeat
6.9
Heap
8.1
API / Integrations
Chartbeat
7.1
Heap
8.0
QA Testing
Chartbeat
6.9
Heap
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
21.7%
57.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.8%
34.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
8.8%
Chartbeat
Small-Business
21.7%
Mid-Market
47.8%
Enterprise
30.4%
Heap
Small-Business
57.0%
Mid-Market
34.2%
Enterprise
8.8%

Reviewers' Industry

 
Publishing
16.0%
Internet
24.6%
 
Newspapers
12.0%
Information Technology and Services
13.8%
 
Media Production
12.0%
Computer Software
13.8%
 
Sports
8.0%
Marketing and Advertising
13.0%
 
Online Media
8.0%
Insurance
2.2%
 
Other
44.0%
Other
32.6%
Chartbeat
Publishing
16.0%
Newspapers
12.0%
Media Production
12.0%
Sports
8.0%
Online Media
8.0%
Other
44.0%
Heap
Internet
24.6%
Information Technology and Services
13.8%
Computer Software
13.8%
Marketing and Advertising
13.0%
Insurance
2.2%
Other
32.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Adam C.
User in Internet

Chartbeat is basically Google Analytics "Real-Time" on steroids with a really nice UI. I like that it allows you to get a really good picture of what's going on with your site in real time. Also, their customer service is killer and they get back to...

Noah H.
Administrator in Computer Software

Heap enables one to easily track how customers use one's applications on both the web and mobile. This data is crucial to informing product development and further enhancements. With its ability to easily define user events, one can easily detect how one...

Most Helpful Critical Review
Most Helpful Critical Review
Anja M.
User in Computer Software

Sometimes numbers wouldn't refresh for no reason and the login page was not working. We were also struggling with the administration part - only have one person accessing the tool. However their support is very responsive and kind.

Chang C.
User in Computer Software

1. Our app iterates rapidly and we need to redefine some events in heap every time, because our component moved around. I almost feel like the time we saved on implementing the tracking code is the spending here redefining the events. 2. Became pricy when...

 
Chartbeat
Most Helpful Favorable Review
Adam C.
User in Internet

Chartbeat is basically Google Analytics "Real-Time" on steroids with a really nice UI. I like that it allows you to get a really good picture of what's going on with your site in real time. Also, their customer service is killer and they get back to...

Most Helpful Critical Review
Anja M.
User in Computer Software

Sometimes numbers wouldn't refresh for no reason and the login page was not working. We were also struggling with the administration part - only have one person accessing the tool. However their support is very responsive and kind.

Heap
Most Helpful Favorable Review
Noah H.
Administrator in Computer Software

Heap enables one to easily track how customers use one's applications on both the web and mobile. This data is crucial to informing product development and further enhancements. With its ability to easily define user events, one can easily detect how one...

Most Helpful Critical Review
Chang C.
User in Computer Software

1. Our app iterates rapidly and we need to redefine some events in heap every time, because our component moved around. I almost feel like the time we saved on implementing the tracking code is the spending here redefining the events. 2. Became pricy when...

Screenshots

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Chartbeat
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