Compare Chartbeat vs IBM Watson Customer Experience Analytics

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comparison of Chartbeat vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Chartbeat rates 4.2/5 stars with 22 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Chartbeat
IBM Watson Customer Experience Analytics
Optimized for quick response
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Chartbeat
Chartbeat
4.2
Based on 22 reviews
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 11 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 21 reviews)
7.6
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 21 reviews)
8.5
(Based on 8 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.0
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.1
(Based on 8 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 16 reviews)
7.0
(Based on 6 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 7 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.0
(Based on 21 reviews)
10.0
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
22.7%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.5%
18.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.8%
72.7%
 
Media Production
12.5%
Food & Beverages
18.8%
 
Publishing
12.5%
Retail
12.5%
 
Newspapers
12.5%
Investment Management
12.5%
 
Sports
8.3%
Banking
12.5%
 
Internet
8.3%
Marketing and Advertising
12.5%
 
Other
45.8%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Heads up display is great to quickly see what’s working on the homepage

Abhijit R.
Consultant

Integration is configurable and APIs are partner friendly. Caching the data and generating view is easy.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Public Relations and Communications

There were times when it stalled and didn't update as quickly as it should have, but support was great about helping us fix that.

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
 No screenshots provided.
 No videos provided.

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Ask Chartbeat a QuestionContact ChartbeatAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
Kate from G2 Crowd

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