Compare Chartbeat vs IBM Watson Customer Experience Analytics

See this comparison of Chartbeat vs. IBM Watson Customer Experience Analytics based on data from user reviews. Chartbeat rates 4.1/5 stars with 18 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 18 reviews)
7.6
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 18 reviews)
8.5
(Based on 8 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.0
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.1
(Based on 8 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 13 reviews)
7.0
(Based on 6 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 7 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.7
(Based on 18 reviews)
10.0
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
22.2%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
18.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
27.8%
72.7%
 
Publishing
15.8%
Food & Beverages
18.8%
 
Sports
10.5%
Retail
12.5%
 
Internet
10.5%
Investment Management
12.5%
 
Computer Software
10.5%
Banking
12.5%
 
Newspapers
10.5%
Marketing and Advertising
12.5%
 
Other
42.1%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Adam C.
User in Internet

Chartbeat is basically Google Analytics "Real-Time" on steroids with a really nice UI. I like that it allows you to get a really good picture of what's going on with your site in real time. Also, their customer service is killer and they get back to...

G2 Crowd User in Marketing and Advertising

Thw softwrae has easy to use interface, Interactive dashboards and good segmentation features.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

What Chartbeat offers we also receive from a variety of other partners & platforms, so there's significant overlap at times

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
 No screenshots provided.
 No videos provided.

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Ask Chartbeat a QuestionContact ChartbeatAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
Kate from G2 Crowd

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