Compare Chartbeat vs IBM Watson Customer Experience Analytics

See this comparison of Chartbeat vs. IBM Watson Customer Experience Analytics based on data from user reviews. Chartbeat rates 4.1/5 stars with 18 reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 18 reviews)
7.6
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 18 reviews)
8.5
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.2
(Based on 5 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.1
(Based on 8 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 13 reviews)
7.3
(Based on 5 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 7 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.7
(Based on 18 reviews)
10.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
22.2%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
27.8%
71.4%
 
Publishing
15.8%
Banking
25.0%
 
Sports
10.5%
Marketing and Advertising
25.0%
 
Internet
10.5%
Consumer Goods
12.5%
 
Computer Software
10.5%
Food & Beverages
12.5%
 
Newspapers
10.5%
Insurance
12.5%
 
Other
42.1%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Adam C.
User in Internet

Chartbeat is basically Google Analytics "Real-Time" on steroids with a really nice UI. I like that it allows you to get a really good picture of what's going on with your site in real time. Also, their customer service is killer and they get back to...

Dave H.
Executive Sponsor

Helps to consolidate the key customer experience metrics

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Financial Services

What Chartbeat offers we also receive from a variety of other partners & platforms, so there's significant overlap at times

G2 Crowd User

Well... it isn't free. Other than that, not much. The product grows with us.

 
 No screenshots provided.
 No videos provided.

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

Ask Chartbeat a QuestionContact ChartbeatAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
Kate from G2 Crowd

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