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Compare Chartbeat vs IBM Watson Customer Experience Analytics

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comparison of Chartbeat vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Chartbeat rates 4.2/5 stars with 23 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Chartbeat
IBM Watson Customer Experience Analytics
Optimized for quick response
Add Product
Chartbeat
Chartbeat
4.2
Based on 23 reviews
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.8
(Based on 22 reviews)
7.4
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 22 reviews)
8.5
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 8 reviews)
8.2
(Based on 5 reviews)
Ease of Admin
Ease of Admin
8.7
(Based on 9 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
8.9
(Based on 16 reviews)
7.3
(Based on 5 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.1
(Based on 7 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.1
(Based on 22 reviews)
10.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
21.7%
10.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
47.8%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
70.0%
 
Publishing
16.0%
Food & Beverages
20.0%
 
Newspapers
12.0%
Staffing and Recruiting
13.3%
 
Media Production
12.0%
Retail
13.3%
 
Sports
8.0%
Marketing and Advertising
13.3%
 
Online Media
8.0%
Investment Management
13.3%
 
Other
44.0%
Other
26.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

Heads up display is great to quickly see what’s working on the homepage

G2 Crowd User in Investment Management

Cloud based platform templates for modelling Integration with differnt CRM.

Most Helpful Critical Review
Most Helpful Critical Review
Anja M.
User in Computer Software

Sometimes numbers wouldn't refresh for no reason and the login page was not working. We were also struggling with the administration part - only have one person accessing the tool. However their support is very responsive and kind.

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
 No screenshots provided.
 No videos provided.

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Ask Chartbeat a QuestionContact ChartbeatAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
Kate from G2 Crowd

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