Compare Clicky, Heap, and Pendo

Pricing

 
Free
$0 FREE
Free
$0 per month
 
Pro
$9.99 per month
Enterprise
Custom
 
Pro Plus
$14.99 per month
 
Pro Platinum
$19.99 per month
 
Custom
Contact Clicky
 
Free Trial Unavailable
Free Trial
Free Trial
Clicky
Free
$0FREE
Pro
$9.99per month
Pro Plus
$14.99per month
Pro Platinum
$19.99per month
Custom
Contact Clicky
Free Trial Unavailable
Heap
Free
$0per month
Enterprise
Custom
Free Trial
Pendo
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
8.3
8.7
Ease of Use
Ease of Use
9.1
8.0
8.3
Ease of Setup
Ease of Setup
9.5
9.0
8.4
Ease of Admin
Ease of Admin
9.3
8.3
8.6
Quality of Support
Quality of Support
8.1
8.4
9.1
Ease of Doing Business With
Ease of Doing Business With
8.8
8.4
9.5
Product Direction (% positive)
Product Direction (% positive)
6.8
8.8
9.6
Meets Requirements
Clicky
8.8
Heap
8.3
Pendo
8.7
Ease of Use
Clicky
9.1
Heap
8.0
Pendo
8.3
Ease of Setup
Clicky
9.5
Heap
9.0
Pendo
8.4
Ease of Admin
Clicky
9.3
Heap
8.3
Pendo
8.6
Quality of Support
Clicky
8.1
Heap
8.4
Pendo
9.1
Ease of Doing Business With
Clicky
8.8
Heap
8.4
Pendo
9.5
Product Direction (% positive)
Clicky
6.8
Heap
8.8
Pendo
9.6

Features

Metrics
Sessions - Digital Analytics
Clicky
9.4
Heap
8.6
Pendo
8.6
Engagement
Clicky
9.4
Heap
8.1
Pendo
8.8
Entry and Exit Pages
Clicky
9.4
Heap
7.9
Pendo
8.8
Standard Event Tracking
Clicky
8.7
Heap
9.1
Pendo
8.6
Custom Event Tracking
Clicky
8.0
Heap
8.6
Pendo
8.6
Retention
Clicky
8.3
Heap
7.7
Pendo
7.5
Return
Clicky
8.3
Heap
7.8
Pendo
7.7
Conversions
Clicky
9.0
Heap
8.1
Pendo
8.6
Funnels
Clicky
7.8
Heap
8.5
Pendo
8.4
Reporting
Real-Time Reporting
Clicky
9.7
Heap
8.5
Pendo
8.4
Trending
Clicky
7.7
Heap
7.5
Pendo
8.3
Retroactive Reporting
Clicky
8.5
Heap
8.7
Pendo
8.7
Segmentation
Clicky
8.6
Heap
7.9
Pendo
8.9
Mobile Reporting
Clicky
8.1
Heap
7.9
Pendo
7.7
Unification Across Devices
Clicky
6.7
Heap
8.4
Pendo
7.9
Custom Reports and Dashboards
Clicky
7.8
Heap
7.8
Pendo
7.8
Other
User Data
Clicky
8.9
Heap
8.1
Pendo
9.4
Site Search Reporting
Clicky
8.5
Heap
6.9
Pendo
7.9
Load Time Monitoring
Clicky
7.7
Heap
7.5
Pendo
7.0
Campaign Tracking
Clicky
8.3
Heap
8.0
Pendo
7.7
E-Commerce
Clicky
7.1
Heap
7.5
Pendo
Not enough data available
Promotional Messages
Clicky
7.3
Heap
Not enough data available
Pendo
9.0
Administration Alerts
Clicky
7.5
Heap
Not enough data available
Pendo
8.9
Administration
Performance and Reliability
Clicky
9.0
Heap
8.1
Pendo
8.3
User, Role, and Access Management
Clicky
8.8
Heap
8.1
Pendo
8.1
API / Integrations
Clicky
8.0
Heap
8.0
Pendo
8.5
QA Testing
Clicky
Not enough data available
Heap
Not enough data available
Pendo
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
83.3%
57.0%
15.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
8.3%
34.2%
74.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
8.8%
10.1%
Clicky
Small-Business
83.3%
Mid-Market
8.3%
Enterprise
8.3%
Heap
Small-Business
57.0%
Mid-Market
34.2%
Enterprise
8.8%
Pendo
Small-Business
15.7%
Mid-Market
74.2%
Enterprise
10.1%

Reviewers' Industry

 
Marketing and Advertising
25.0%
Internet
24.6%
Computer Software
58.5%
 
Internet
16.7%
Information Technology and Services
13.8%
Information Technology and Services
11.1%
 
Design
16.7%
Computer Software
13.8%
Internet
7.4%
 
Writing and Editing
8.3%
Marketing and Advertising
13.0%
Marketing and Advertising
5.2%
 
Wholesale
8.3%
Insurance
2.2%
Education Management
5.2%
 
Other
25.0%
Other
32.6%
Other
12.6%
Clicky
Marketing and Advertising
25.0%
Internet
16.7%
Design
16.7%
Writing and Editing
8.3%
Wholesale
8.3%
Other
25.0%
Heap
Internet
24.6%
Information Technology and Services
13.8%
Computer Software
13.8%
Marketing and Advertising
13.0%
Insurance
2.2%
Other
32.6%
Pendo
Computer Software
58.5%
Information Technology and Services
11.1%
Internet
7.4%
Marketing and Advertising
5.2%
Education Management
5.2%
Other
12.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sharon H.
User in Writing and Editing

I use Clicky on many sites to get in-depth, real-time analytics. I particularly like the easy to read charts and the breadth of information that's available. It's so user-friendly that even if you're new to using it, you can get meaningful data. It's easy...

Noah H.
Administrator in Computer Software

Heap enables one to easily track how customers use one's applications on both the web and mobile. This data is crucial to informing product development and further enhancements. With its ability to easily define user events, one can easily detect how one...

Massimo A.
Administrator in Internet

The main reason why we decided to adopt Pendo at MailUp Group is that it combines product analytics, in-app guides & Net Promoter Score tracking, all under one roof. That's unique and really useful. It allows you to display onboarding, up-selling, etc....

Most Helpful Critical Review
Most Helpful Critical Review
David E.
Administrator in Internet

I do not believe this can compete with the feature rich google analytics platform but then again I gthink it is for a different need. So all in all it is still good.

Chang C.
User in Computer Software

1. Our app iterates rapidly and we need to redefine some events in heap every time, because our component moved around. I almost feel like the time we saved on implementing the tracking code is the spending here redefining the events. 2. Became pricy when...

G2 Crowd User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

 
Clicky
Most Helpful Favorable Review
Sharon H.
User in Writing and Editing

I use Clicky on many sites to get in-depth, real-time analytics. I particularly like the easy to read charts and the breadth of information that's available. It's so user-friendly that even if you're new to using it, you can get meaningful data. It's easy...

Most Helpful Critical Review
David E.
Administrator in Internet

I do not believe this can compete with the feature rich google analytics platform but then again I gthink it is for a different need. So all in all it is still good.

Heap
Most Helpful Favorable Review
Noah H.
Administrator in Computer Software

Heap enables one to easily track how customers use one's applications on both the web and mobile. This data is crucial to informing product development and further enhancements. With its ability to easily define user events, one can easily detect how one...

Most Helpful Critical Review
Chang C.
User in Computer Software

1. Our app iterates rapidly and we need to redefine some events in heap every time, because our component moved around. I almost feel like the time we saved on implementing the tracking code is the spending here redefining the events. 2. Became pricy when...

Pendo
Most Helpful Favorable Review
Massimo A.
Administrator in Internet

The main reason why we decided to adopt Pendo at MailUp Group is that it combines product analytics, in-app guides & Net Promoter Score tracking, all under one roof. That's unique and really useful. It allows you to display onboarding, up-selling, etc....

Most Helpful Critical Review
G2 Crowd User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

Screenshots

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Videos

 No videos providedNo videos provided

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Clicky
No videos provided
Heap
No videos provided
Pendo

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Downloads

 No downloads providedNo downloads provided
Clicky
No downloads provided
Heap
No downloads provided
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