Compare COMPASS® Quality Management System, Micro Focus PPM, and BMC Remedy

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
COMPASS® Quality Management System
Free Trial Unavailable
Micro Focus PPM
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.7
8.3
7.9
Ease of Use
Ease of Use
7.8
6.8
7.1
Ease of Setup
Ease of Setup
8.4
7.7
6.9
Ease of Admin
Ease of Admin
8.2
8.4
7.2
Quality of Support
Quality of Support
8.6
7.2
7.3
Ease of Doing Business With
Ease of Doing Business With
8.8
8.0
7.9
Product Direction (% positive)
Product Direction (% positive)
9.4
6.7
5.8
Meets Requirements
COMPASS® Quality Management System
7.7
Micro Focus PPM
8.3
BMC Remedy
7.9
Ease of Use
COMPASS® Quality Management System
7.8
Micro Focus PPM
6.8
BMC Remedy
7.1
Ease of Setup
COMPASS® Quality Management System
8.4
Micro Focus PPM
7.7
BMC Remedy
6.9
Ease of Admin
COMPASS® Quality Management System
8.2
Micro Focus PPM
8.4
BMC Remedy
7.2
Quality of Support
COMPASS® Quality Management System
8.6
Micro Focus PPM
7.2
BMC Remedy
7.3
Ease of Doing Business With
COMPASS® Quality Management System
8.8
Micro Focus PPM
8.0
BMC Remedy
7.9
Product Direction (% positive)
COMPASS® Quality Management System
9.4
Micro Focus PPM
6.7
BMC Remedy
5.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
9.5%
9.5%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
28.6%
21.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
47.6%
61.9%
74.0%
COMPASS® Quality Management System
Small-Business
9.5%
Mid-Market
42.9%
Enterprise
47.6%
Micro Focus PPM
Small-Business
9.5%
Mid-Market
28.6%
Enterprise
61.9%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%

Reviewers' Industry

 
Hospital & Health Care
61.1%
Information Technology and Services
34.6%
Information Technology and Services
32.6%
 
Medical Practice
7.4%
Telecommunications
11.5%
Telecommunications
9.1%
 
Higher Education
5.6%
Management Consulting
7.7%
Hospital & Health Care
6.2%
 
Mental Health Care
3.7%
Insurance
7.7%
Higher Education
4.3%
 
Information Technology and Services
3.7%
Non-Profit Organization Management
3.8%
Computer Software
4.3%
 
Other
18.5%
Other
34.6%
Other
43.5%
COMPASS® Quality Management System
Hospital & Health Care
61.1%
Medical Practice
7.4%
Higher Education
5.6%
Mental Health Care
3.7%
Information Technology and Services
3.7%
Other
18.5%
Micro Focus PPM
Information Technology and Services
34.6%
Telecommunications
11.5%
Management Consulting
7.7%
Insurance
7.7%
Non-Profit Organization Management
3.8%
Other
34.6%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Cynthia M.
Administrator

The system is straight forward, simple to use, and provides a step by step guide for the chosen performance improvement methodology. The "Lean Training Guide" and "Tools" are a definite bonus for all COMPASS Quality Management System users. On a regular...

Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
Hallie M.
User

It's not the most intuitive, a user needs to explore the software a bit to get used to it. The categories on the homepage don't match the menu that you see on the other pages.

G2 Crowd User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
COMPASS® Quality Management System
Most Helpful Favorable Review
Cynthia M.
Administrator

The system is straight forward, simple to use, and provides a step by step guide for the chosen performance improvement methodology. The "Lean Training Guide" and "Tools" are a definite bonus for all COMPASS Quality Management System users. On a regular...

Most Helpful Critical Review
Hallie M.
User

It's not the most intuitive, a user needs to explore the software a bit to get used to it. The categories on the homepage don't match the menu that you see on the other pages.

Micro Focus PPM
Most Helpful Favorable Review
Peter B.
User in Computer Software

I evaluated and ran a trial of this software a few years ago and it basically was a good tool for large IT shops that need to keep track of all their projects in one central repository.

Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

I am a basic user of the system and therefore can only review the application from that standpoint. With this in mind, as a user, I think the application is rather cumbersome. If you add more than a handful of tasks / assets / miscellaneous items to your...

BMC Remedy
Most Helpful Favorable Review
Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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COMPASS® Quality Management System
Micro Focus PPM
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