Compare Desk.com vs Freshdesk

See this comparison of Desk.com vs. Freshdesk based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. Freshdesk rates 4.4/5 stars with 1509 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard Plan
$20 /month/agent
Sprout
Free for UNLIMITED agents
 
Pro Plan
$60 /month/agent
Blossom
$19 / agent / month billed annually
 
Business Plus Plan
$100 /month/agent
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 19 reviews)
8.6
(Based on 1411 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 19 reviews)
8.9
(Based on 1421 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 6 reviews)
8.7
(Based on 1081 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.8
(Based on 1101 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 15 reviews)
9.1
(Based on 1371 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 7 reviews)
9.0
(Based on 1050 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 19 reviews)
8.9
(Based on 1408 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
55.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
34.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
9.7%
 
Computer Software
25.8%
Information Technology and Services
20.6%
 
Information Technology and Services
16.1%
Computer Software
14.9%
 
Internet
12.9%
Internet
6.6%
 
Non-Profit Organization Management
6.5%
E-Learning
4.0%
 
Broadcast Media
6.5%
Education Management
3.7%
 
Other
32.3%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Broadcast Media

I appreciate that we are able to assign cases (emails) to team members based on what department the content of the email is related to. Our customer service/fulfillment center is able to field most of the inquiries we receive, but the ones that need extra...

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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The website is often very slow. The next gen in particular becomes very slow very often.

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John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
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Kate from G2 Crowd

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