Compare Desk.com vs GuideMe

See this comparison of Desk.com vs. GuideMe by EdCast based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard Plan
$20 /month/agent
 
Pro Plan
$60 /month/agent
 
Business Plus Plan
$100 /month/agent
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 19 reviews)
10.0
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 19 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
7.3
(Based on 6 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.1
(Based on 7 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 15 reviews)
10.0
(Based on 5 reviews)
Ease of Doing Business With
Ease of Doing Business With
8.1
(Based on 7 reviews)
Not enough data available
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 19 reviews)
7.9
(Based on 5 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
80.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
0.0%
 
Computer Software
25.8%
Information Technology and Services
60.0%
 
Information Technology and Services
16.1%
Computer Software
20.0%
 
Internet
12.9%
Internet
20.0%
 
Non-Profit Organization Management
6.5%
 
Broadcast Media
6.5%
 
Other
32.3%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

Ability to edit multiple cases at the same time. Search Ability to create a case for existing contact Inbuilt case survey

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Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The website is often very slow. The next gen in particular becomes very slow very often.

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Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

 
Ask Desk.com a Question
Contact Desk.com
Ask GuideMe a QuestionContact GuideMe
Kate avatar
Kate from G2 Crowd

Need help?

I can help.