Compare Desk.com vs Issuetrak

See this comparison of Desk.com vs. Issuetrak based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard Plan
$20 /month/agent
Productivity
$19 (cloud) mo/user/annual contract
 
Pro Plan
$60 /month/agent
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Business Plus Plan
$100 /month/agent
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 19 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 19 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 6 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 15 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 7 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 19 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
34.5%
 
Computer Software
25.8%
Information Technology and Services
15.4%
 
Information Technology and Services
16.1%
Hospital & Health Care
9.2%
 
Internet
12.9%
Telecommunications
9.2%
 
Non-Profit Organization Management
6.5%
Education Management
6.2%
 
Broadcast Media
6.5%
Financial Services
6.2%
 
Other
32.3%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Broadcast Media

I appreciate that we are able to assign cases (emails) to team members based on what department the content of the email is related to. Our customer service/fulfillment center is able to field most of the inquiries we receive, but the ones that need extra...

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The website is often very slow. The next gen in particular becomes very slow very often.

G2 Crowd User in Consumer Services

It requires a lot time time to create new issues

 
Ask Desk.com a Question
Contact Desk.com
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Kate avatar
Kate from G2 Crowd

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