Compare Desk.com vs Kana

See this comparison of Desk.com vs. KANA Enterprise based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard Plan
$20 /month/agent
 
Pro Plan
$60 /month/agent
 
Business Plus Plan
$100 /month/agent
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 19 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 19 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 6 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 15 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 7 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 19 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
90.0%
 
Computer Software
25.8%
Information Technology and Services
18.8%
 
Information Technology and Services
16.1%
Financial Services
12.5%
 
Internet
12.9%
Outsourcing/Offshoring
12.5%
 
Non-Profit Organization Management
6.5%
Telecommunications
12.5%
 
Broadcast Media
6.5%
Insurance
12.5%
 
Other
32.3%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Broadcast Media

I appreciate that we are able to assign cases (emails) to team members based on what department the content of the email is related to. Our customer service/fulfillment center is able to field most of the inquiries we receive, but the ones that need extra...

G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The website is often very slow. The next gen in particular becomes very slow very often.

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
 No screenshots provided.
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Kate avatar
Kate from G2 Crowd

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