Compare Desk.com vs LiveAgent

See this comparison of Desk.com vs. LiveAgent based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. LiveAgent rates 4.5/5 stars with 608 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Desk com
Liveagent
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Desk.com
Desk.com
Based on 20 reviews
LiveAgent
LiveAgent
Based on 608 reviews
 
Standard Plan
$20 /month/agent
Ticket
$12/month User Seat
 
Pro Plan
$60 /month/agent
Ticket+Chat
$29/month User Seat
 
Business Plus Plan
$100 /month/agent
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 19 reviews)
8.8
(Based on 569 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 19 reviews)
9.0
(Based on 569 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 6 reviews)
8.7
(Based on 397 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.9
(Based on 398 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 15 reviews)
9.1
(Based on 537 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 7 reviews)
9.1
(Based on 385 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 19 reviews)
9.2
(Based on 559 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
63.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
24.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
11.9%
 
Computer Software
25.8%
Information Technology and Services
12.3%
 
Information Technology and Services
16.1%
Computer Software
7.4%
 
Internet
12.9%
Internet
6.4%
 
Non-Profit Organization Management
6.5%
Retail
5.6%
 
Broadcast Media
6.5%
Telecommunications
3.3%
 
Other
32.3%
Other
64.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Broadcast Media

I appreciate that we are able to assign cases (emails) to team members based on what department the content of the email is related to. Our customer service/fulfillment center is able to field most of the inquiries we receive, but the ones that need extra...

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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The website is often very slow. The next gen in particular becomes very slow very often.

Wendi M.
Administrator in Retail

There were so many phone issues and dropped calls the tech support was non existent. We kept getting the same answer as we don't have a fix for this. The very numerous technical issues we had caused many of our customers a bad experience.

 
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Kate from G2 Crowd

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