Compare Desk.com vs ProProfs Knowledge Base Software

See this comparison of Desk.com vs. ProProfs Knowledge Base Software based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. ProProfs Knowledge Base Software rates 4.4/5 stars with 6 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard Plan
$20 /month/agent
 
Pro Plan
$60 /month/agent
 
Business Plus Plan
$100 /month/agent
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 19 reviews)
9.1
(Based on 5 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 19 reviews)
9.7
(Based on 5 reviews)
Ease of Setup
Ease of Setup
7.3
(Based on 6 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.1
(Based on 7 reviews)
Not enough data available
Quality of Support
Quality of Support
8.2
(Based on 15 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.1
(Based on 7 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
6.1
(Based on 19 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
33.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
66.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
0.0%
 
Computer Software
25.8%
Computer Software
28.6%
 
Information Technology and Services
16.1%
Information Technology and Services
14.3%
 
Internet
12.9%
Graphic Design
14.3%
 
Non-Profit Organization Management
6.5%
Arts and Crafts
14.3%
 
Broadcast Media
6.5%
Telecommunications
14.3%
 
Other
32.3%
Other
14.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Broadcast Media

I appreciate that we are able to assign cases (emails) to team members based on what department the content of the email is related to. Our customer service/fulfillment center is able to field most of the inquiries we receive, but the ones that need extra...

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Leonardo H.
Administrator in Telecommunications

One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options. There are lots of advanced features that we also like such as the SSO, private sites, custom...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The website is often very slow. The next gen in particular becomes very slow very often.

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Nadia H.
Administrator

Nothing to be really honest, it provided me more options than I expected.

 
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Kate avatar
Kate from G2 Crowd

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