Compare Desk.com vs Salesforce Knowledge

See this comparison of Desk.com vs. Salesforce Knowledge based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard Plan
$20 /month/agent
 
Pro Plan
$60 /month/agent
 
Business Plus Plan
$100 /month/agent
 
Free Trial
Free Trial
 
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Meets Requirements
Meets Requirements
8.3
(Based on 19 reviews)
Not enough data available
Ease of Use
Ease of Use
8.2
(Based on 19 reviews)
Not enough data available
Ease of Setup
Ease of Setup
7.3
(Based on 6 reviews)
Not enough data available
Ease of Admin
Ease of Admin
8.1
(Based on 7 reviews)
Not enough data available
Quality of Support
Quality of Support
8.2
(Based on 15 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business With
8.1
(Based on 7 reviews)
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
6.1
(Based on 19 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
60.0%
 
Computer Software
25.8%
Computer Software
33.3%
 
Information Technology and Services
16.1%
Computer & Network Security
22.2%
 
Internet
12.9%
Internet
22.2%
 
Non-Profit Organization Management
6.5%
Insurance
22.2%
 
Broadcast Media
6.5%
 
Other
32.3%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Broadcast Media

I appreciate that we are able to assign cases (emails) to team members based on what department the content of the email is related to. Our customer service/fulfillment center is able to field most of the inquiries we receive, but the ones that need extra...

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The website is often very slow. The next gen in particular becomes very slow very often.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate avatar
Kate from G2 Crowd

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