Compare Desk.com vs SF Service Cloud

See this comparison of Desk.com vs. Salesforce Service Cloud based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard Plan
$20 /month/agent
 
Pro Plan
$60 /month/agent
 
Business Plus Plan
$100 /month/agent
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
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Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 19 reviews)
8.5
(Based on 1014 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 19 reviews)
8.1
(Based on 1014 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 6 reviews)
7.6
(Based on 467 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 15 reviews)
8.2
(Based on 887 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 7 reviews)
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 19 reviews)
8.0
(Based on 1000 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
42.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
30.5%
 
Computer Software
25.8%
Computer Software
17.2%
 
Information Technology and Services
16.1%
Information Technology and Services
13.7%
 
Internet
12.9%
Internet
9.6%
 
Non-Profit Organization Management
6.5%
Hospital & Health Care
3.5%
 
Broadcast Media
6.5%
Non-Profit Organization Management
3.5%
 
Other
32.3%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

The ease of using it. The system is very user friendly.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

The user interface of Desk.com does need some customizing and work.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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Kate avatar
Kate from G2 Crowd

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