Compare Desk.com vs Solvvy

See this comparison of Desk.com vs. Solvvy based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. Solvvy rates 4.8/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard Plan
$20 /month/agent
 
Pro Plan
$60 /month/agent
 
Business Plus Plan
$100 /month/agent
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 19 reviews)
8.9
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 19 reviews)
9.6
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 6 reviews)
9.1
(Based on 12 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
9.4
(Based on 12 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 15 reviews)
9.7
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 7 reviews)
9.7
(Based on 12 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 19 reviews)
10.0
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
90.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
0.0%
 
Computer Software
25.8%
Internet
44.4%
 
Information Technology and Services
16.1%
Computer Software
33.3%
 
Internet
12.9%
Food & Beverages
5.6%
 
Non-Profit Organization Management
6.5%
Computer Networking
5.6%
 
Broadcast Media
6.5%
Retail
5.6%
 
Other
32.3%
Other
5.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Cristina G.
User in Apparel & Fashion

I really enjoy using Salesforce Support Desk due to the user friendly method of viewing and tracking open tickets. Logging issues, additional comments and adding images is very easy.

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Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Most Helpful Critical Review
Most Helpful Critical Review
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John-Paul S.
Executive Sponsor in Marketing and Advertising

Reporting wasn't even basic. VERY limited. Chat tool was useless, which is why the have it turned off on for desk.com's own support.

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Ros H.
Administrator in Computer Software

Implementing the v2 modal has required a fair amount of custom work to integrate with Service Cloud - which the Solvvy team have really helped out with, mind. v1 was simply a matter of adding a code snippet to an existing form, whereas with v2, we've needed...

 
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Ask Solvvy a QuestionContact Solvvy
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