Compare Desk.com vs Track-It!

See this comparison of Desk.com vs. Track-It! based on data from user reviews. Desk.com rates 3.9/5 stars with 20 reviews. Track-It! rates 3.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Standard Plan
$20 /month/agent
 
Pro Plan
$60 /month/agent
 
Business Plus Plan
$100 /month/agent
 
Free Trial
Free Trial
 
$ Get a Quote
$ Get a Quote
Request More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.3
(Based on 19 reviews)
7.9
(Based on 64 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 19 reviews)
7.9
(Based on 64 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.3
(Based on 6 reviews)
7.5
(Based on 39 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.1
(Based on 7 reviews)
8.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.2
(Based on 15 reviews)
7.9
(Based on 50 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 7 reviews)
8.0
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
6.1
(Based on 19 reviews)
5.7
(Based on 63 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
35.0%
13.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
55.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
31.3%
 
Computer Software
25.8%
Information Technology and Services
13.8%
 
Information Technology and Services
16.1%
Hospital & Health Care
10.3%
 
Internet
12.9%
Utilities
5.7%
 
Non-Profit Organization Management
6.5%
Higher Education
5.7%
 
Broadcast Media
6.5%
Law Practice
5.7%
 
Other
32.3%
Other
58.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Broadcast Media

I appreciate that we are able to assign cases (emails) to team members based on what department the content of the email is related to. Our customer service/fulfillment center is able to field most of the inquiries we receive, but the ones that need extra...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The website is often very slow. The next gen in particular becomes very slow very often.

G2 Crowd User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

 
Ask Desk.com a Question
Contact Desk.com
Request More InformationRequest More Information
Kate avatar
Kate from G2 Crowd

Need help?

I can help.